Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Shugun Arora

Brampton,ON

Summary

Detail-oriented and highly motivated professional with a strong background in customer service, administrative support, and document management. Adept at building positive client relationships, resolving issues quickly, and ensuring high customer satisfaction in fast-paced environments. Skilled in active listening, problem-solving, and multitasking, with a focus on delivering exceptional service. Experienced in accurate record-keeping, data entry, and task organization, ensuring smooth operations and efficiency. Excellent communicator with the ability to maintain professionalism in high-pressure situations and collaborate effectively with team members.

Overview

1
1
year of professional experience

Work History

Client Service Representative

Dictator Kaur Studio
08.2023 - 07.2024
  • Handled confidential client information with the utmost discretion, ensuring strict adherence to privacy and confidentiality standards.
  • Consistently delivered exceptional customer service by maintaining professionalism and composure in high-pressure situations.
  • Managed incoming client inquiries, providing timely and accurate information regarding products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.

Front Desk Receptionist

Ravera Office
08.2023 - 02.2024
  • Welcomed and greeted guests upon arrival, creating a positive first impression and ensuring a smooth check-in process with engaging and professional interactions.
  • Scheduled and coordinated appointments and meetings, confirming details with clients and ensuring seamless booking and room arrangements.
  • Managed high-volume phone calls, efficiently directing inquiries to the appropriate departments or personnel to ensure timely responses and resolution.
  • Provided administrative support, including filing, data entry, and document preparation, contributing to a more efficient office workflow.
  • Handled incoming mail and deliveries, ensuring proper distribution and timely processing to keep office operations running smoothly.
  • Maintained a well-organized and clean front office, fostering a professional and welcoming environment for both visitors and staff.

Education

Diploma - Social Work

Centennial College of Applied Arts And Technology
Scarborough, None
02-2026

High School Diploma -

Dass And Brown World School
01-2023

Skills

  • Documentation and Organization
  • Customer service
  • Communication and interpersonal skills
  • Conflict Resolution
  • Active Listening
  • Problem-Solving
  • Multitasking in High-Pressure Environments
  • Organizational Efficiency
  • Scheduling & Coordination
  • Time Management

Languages

English
Full Professional

Interests

  • Experimenting with different creative mediums, like charcoal, graphite, and acrylics, to expand skills and techniques which helps improve my creativity and attention to detail

Timeline

Client Service Representative

Dictator Kaur Studio
08.2023 - 07.2024

Front Desk Receptionist

Ravera Office
08.2023 - 02.2024

Diploma - Social Work

Centennial College of Applied Arts And Technology

High School Diploma -

Dass And Brown World School

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Shugun Arora