Shuchi Hossain
Scarborough,ON
Summary
A dedicated and highly motivated individual with work experience in research and laboratory settings through a 12-month Co-op placement in two companies. Possesses a robust understanding of aseptic techniques, GLP and GMP regulations, and excels in maintaining high-quality standards while ensuring compliance with environmental and safety protocols. Strong leadership, communication, and interpersonal skills with the demonstrated ability to work independently and function effectively in a team-based environment. Looking for an opportunity to contribute to the organization and grow within the scientific industry.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Transcom Worldwide
06.2023 - Current
- Managed high levels of call flow and responded to Apple technical support needs.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Managed over 50 customer calls per day.
Research Assistant (Co-op)
Agriculture And Agri-food Canada (AAFC)
09.2021 - 01.2022
- Assisted in designing research protocols and preparing documents for mycotoxin-focused projects
- Performed independent routine testing on environmental samples, utilizing ELISA and moisture content determination
- Managed quality control checks on reagents and equipment calibration, adhering strictly to SOPs
- Oversaw daily lab operations, including equipment maintenance and inventory control
- Effectively communicated test results to supervisors and stakeholders
Laboratory Assistant (Co-op)
PTI Transformers LP
09.2019 - 04.2020
- Assisted in highly specialized chemical research tasks, including chemiluminometer and thermocouple assays
- Performed meticulous metal ion extractions in strict accordance with SOPs
- Maintained organized and safe laboratory environment
- Handled hazardous waste disposal and glassware with utmost care
- Analyzed experimental data to enhance research outcomes and efficiency.
- Proposed new research methodologies that increased project scope and depth.
Cashier
Walmart
05.2018 - 10.2019
- Created positive customer experience by creating welcoming environment and addressing customers’ needs quickly and accurately.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured high level of customer service by completing returns and exchange requests and resolving complains effectively in compliance with store policies.
- Maintained balanced cash drawers, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Microbiology
University of Manitoba
Winnipeg, MB05.2022
Skills
- ELISA (Enzyme-Linked Immunosorbent Assay)
- Titration
- Chromatography
- RNA/DNA Extraction
- Cell culture
- Microscopy
- Aseptic Techniques
- Scientific Writing and Communication
- Attention to Detail
- Organizational Skills
- Excellent Communication
- Time management abilities
- Adaptability
- Team building
- Hazardous waste disposal
- Instrument Calibration
- Reagent/sample Preparation
- Pipetting Techniques
- Inventory Control
- Laboratory Testing
- Microsoft Office
- Multitasking
- Complex Problem-Solving
- Statistical Analysis
- Data Entry
- Customer Relations
Timeline
Technical Support Representative
Transcom Worldwide
06.2023 - Current
Research Assistant (Co-op)
Agriculture And Agri-food Canada (AAFC)
09.2021 - 01.2022
Laboratory Assistant (Co-op)
PTI Transformers LP
09.2019 - 04.2020
Cashier
Walmart
05.2018 - 10.2019
Bachelor of Science - Microbiology
University of Manitoba
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