SHUBRIAN BUTLER
Hayward
Summary
Financial crimes professional with comprehensive background in identifying, investigating, and resolving complex financial fraud cases. Known for strong focus on team collaboration and achieving high-impact results. Reliable, adaptable, and skilled in using advanced investigative tools and techniques.
Overview
20
20
years of professional experience
Work History
Special Investigator Associate
Allianz
Minneapolis, MN
09.2024 - 09.2025
- Research and analyze fraud alerts involving cyber fraud. Identify policy theft, account takeover, elder abuse and wire/ACH fraud. Identify and verify accounts that present a risk to the company. Review account information and prior history reported from various business lines to determine whether information is legitimate or fraudulent while in compliance with company standards. Refer identified fraud to the appropriate line of business to begin the recovery process when necessary.
Fraud Analyst
BMO (formerly Bank of the West)
San Ramon, CA
10.2022 - 07.2024
- Research and analyze fraud alerts involving cyber fraud. Check fraud, Identity theft, account takeover, elder abuse, wire/ACH fraud, and loan fraud. Identify and verify accounts that present a risk to the bank. Review account information (including history) reported from various business lines to determine whether information is legitimate or fraudulent while in compliance with company standards. Identify potential red flags requiring escalation during triage process and write a clear and detailed incident summary.
Financial Crimes Specialist III
Wells Fargo & Co.
Concord, CA
06.2019 - 05.2021
- Primarily responsible for analyzing and processing clients online fraud disputes while providing excellent customer service to resolve their additional needs while in compliance. Daily handling of Correspondence and Recovery Desk of disputed ACH money transfers. Analyze, monitor and manage incoming disputes to help identify fraud patterns and/or related activity. Provide reports to help management of incoming fraud, fraud types, disputes processed and recovery totals.
Commercial Card Work Director
Wells Fargo & Co.
San Francisco, CA
04.2011 - 05.2019
- Monitored and managed assigned incoming fraud queues; efficiently create fraud cases according to fraud type/needs and distribute cases evenly among dispute team members for processing. Daily duties include reviewing, prioritizing, creating and distributing case work to fraud specialists to meet deadlines and goals and to stay within SLA time frame. Monitoring workflow queues and initiating adjustments as needed. Oversee incoming work queues and analyze incoming cases to determine the dispute fraud type for processing while in compliance with company standards. Report identified fraud trends and hot spots to fraud detections management to strengthen fraud strategies.
Financial Crimes Specialist II
Wells Fargo & Co.
San Francisco, CA
06.2007 - 04.2011
- Primarily responsible for analyzing and processing cardholder’s credit card disputes while providing customer service to resolve their additional needs. Monitor Wells-One Commercial Cards by detecting and verifying suspicious transactions. Assist law enforcement and internal corporate security in their investigations. Received On-The-Spot and Service Excellent awards in acknowledgment of above and beyond service.
Night Auditor
Doubletree Hotel & EMC
Berkeley, CA
08.2005 - 06.2007
- Posted and adjusted daily sales revenue to complete nightly reports for distribution to management. Performed duties of a PBX operator and front desk customer service agent. Act as a liaison between management and hotel personnel. Provided training for new staff hirings.
Education
Behavioral Sciences
Minot State University
Minot, NDBehavioral Sciences
Minot State University
Minot, NDHigh School Diploma -
Tennyson High School
Hayward, CA06-1992
Skills
- Suspicious activity reporting
- Transaction monitoring
- Know your customer
- Bank secrecy act
- Anti-money laundering
- Fraud detection
- Patriot act compliance
- Strong sense of banking ethics
- Fraud claims handling
- Teamwork and collaboration
- Problem-solving abilities
- AML compliance
- Activity monitoring
- Analytical thinking
- Self motivation
QUALIFICATIONS
- Knowledgeable in Visa/MasterCard’s Commercial Card operating rules and regulations for disputing fraud transactions.
- Knowledgeable in Consumer Card Fraud Correspondence and Recovery of disputed online fraud transactions.
- Aberrant perspective when analyzing and solving problems.
- Self-motivator who works well under pressure and can multi-task to meet deadlines.
- Detail-oriented.
- A fast learner and excellent team player looking to contribute and learn from others while adding value to team success.
Timeline
Special Investigator Associate
Allianz
09.2024 - 09.2025
Fraud Analyst
BMO (formerly Bank of the West)
10.2022 - 07.2024
Financial Crimes Specialist III
Wells Fargo & Co.
06.2019 - 05.2021
Commercial Card Work Director
Wells Fargo & Co.
04.2011 - 05.2019
Financial Crimes Specialist II
Wells Fargo & Co.
06.2007 - 04.2011
Night Auditor
Doubletree Hotel & EMC
08.2005 - 06.2007
Behavioral Sciences
Minot State University
Behavioral Sciences
Minot State University
High School Diploma -
Tennyson High School