Shubpreet Kaur
Etobicoke,ON
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
1
1
year of professional experience
Work History
Team Leader
Tim Hortons
06.2022
- Implementing creative team-building activities to enhance team cohesion and morale, ultimately improving customer service and satisfaction
- Mentor and coach team members on customer service strategies to enhance customer satisfaction and loyalty
- Fostering a culture of continuous learning and development among team members to ensure high performance and growth within the team
- Foster a positive team culture by organizing regular team appreciation events to boost team morale and motivation, leading to increased productivity and employee satisfaction.
Customer Service Representative
HDFC
03.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
Post Graduation - International Business Management
Fleming College
Toronto, CanadaPost Graduation - Human resource management (HRM)
Georgian@ Ilac
Toronto, Canada04.2023
Bachelors - Bachelors of Commerce
Multani Mal Modi College
Patiala, India05.2021
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Cash Handling
- Client Support
Additional Info
shubpreetkaur12@gmail.com 1 / 1
Job Title
Human Resource Administrative
Personal Information
- Date of Birth: 12/02/2001
- Marital Status: Single
Languages
English
Punjabi
Hindi
Timeline
Team Leader
Tim Hortons
06.2022
Customer Service Representative
HDFC
03.2020 - 02.2021
Post Graduation - International Business Management
Fleming College
Post Graduation - Human resource management (HRM)
Georgian@ Ilac
Bachelors - Bachelors of Commerce
Multani Mal Modi College
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