Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
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SHUBHPREET VIRK

Surrey,Canada

Summary

Results-oriented sales worker who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Meta Sales Representative

Meta
10.2023 - 01.2024
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Admin/Customer Service Representative

ICan Help Immigration Services
02.2023 - 09.2024
  • Complete immigration forms for assigned cases based on client eligibility using E-Immigration and attach all necessary documentation properly.
  • Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
  • Make referrals to the program's Immigration Attorney for complex cases (e.g., those involving criminal history)
  • Screen, assess, and evaluate client needs and determine eligibility for immigration benefits and program services.

Admin/Customer Service Representative

Opallite Canadian Immigration
06.2022 - 10.2022
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Screen, assess, and evaluate client needs and determine eligibility for immigration benefits and program services.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Corporate Sales Executive

Indigo Airlines
01.2020 - 03.2021
  • Identified new business opportunities and developed strategies to generate revenue from corporate clients.
  • Maintained and built relationships with existing corporate clients and ensured repeat business with over 190 Corporate and 5 top TMC's.
  • Responded to customer inquiries and complaints promptly and professionally.
  • Conducted market research and competitor analysis to identify trends anD opportunities.
  • Attended industry events and conferences to stay updated on industry trends and network with potential clients.
  • Provided regular reports on sales activity and performance to the sales manager.

Intern - Revenue Department

SpiceJet Airlines
05.2019 - 07.2019
  • Sorted and organized files, spreadsheets, and reports.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Responsible for the development of the pricing strategy for ancillary products of the Airline
  • Assisted in Revenue Analysis and Predictive Modelling for maintaining up-to-date revenue forecast.
  • Worked on the project - "How to increase the ancillary revenue."

Education

MBA -

University Canada West
Vancouver, BC
06.2024

BBA: Aviation Operations -

University of Petroleum and Energy Studies
Dehradun, India
05.2020

Skills

  • Leadership
  • Budget Management
  • People Skills
  • Empathy
  • Negotiation
  • Problem-Solving

Certification

  • Diploma in Foundation in Travel and Tourism with Amadeus (IATA)
  • Interpersonal Skills
  • A Self-Leadership Journey
  • Written Business Communication
  • Excel at Excel
  • Executive Presence
  • Contribution of Tourism to the growth of Aviation Traffic
  • Personality Enhancement Programme
  • Cambridge English Placement Test
  • Aero Modelling
  • Financial Accounting

Accomplishments

  • Digital Marketing Institution - DMI Certification (2022)
  • Organized Virtual Diwali Party for Team Maharashtra - IndiGo Airlines
  • Organizing Member in Sanskriti - The Cultural Group - 1st and 2nd Year.
  • Head of Sanskriti- The Cultural Group - 3rd Year.

Affiliations

  • Sahibzada Seva Society ( 04/2021 - 05/2022)
  • Conducted workshops that underlined the education needs of poor children and kept the residents of old age homes active with different activities.
  • Worked for the upliftment and education needs of poor & homeless children and looked after discarded parents at old age home .

Timeline

Meta Sales Representative

Meta
10.2023 - 01.2024

Admin/Customer Service Representative

ICan Help Immigration Services
02.2023 - 09.2024

Admin/Customer Service Representative

Opallite Canadian Immigration
06.2022 - 10.2022

Corporate Sales Executive

Indigo Airlines
01.2020 - 03.2021

Intern - Revenue Department

SpiceJet Airlines
05.2019 - 07.2019

MBA -

University Canada West

BBA: Aviation Operations -

University of Petroleum and Energy Studies

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SHUBHPREET VIRK