Shubhpreet Kaur
Prince George,BC
Summary
Proven track record in enhancing customer satisfaction and streamlining front office operations, demonstrated at Walmart and in healthcare settings. Skilled in insurance verification and fostering positive patient experiences through exceptional multitasking and empathetic communication. Achieved significant reductions in wait times and customer complaints by implementing effective solutions and fostering teamwork.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Accent Dental
01.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Customer Service Manager
Walmart
10.2021 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Patient Coordinator
Medical Clinic Delhi
01.2020 - 08.2021
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Worked with patients to schedule tests and procedures.
Education
Dental Hygiene Pathway - Dental
College of New Caledonia
Prince GeorgeAssociate of Arts - Arts And Science
College of New Caledonia
Prince George12.2022
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Payment Processing
- Insurance Verification
- Insurance Billing
- Front Office Management
- Administrative Support
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Dental Receptionist
Accent Dental
01.2024 - Current
Customer Service Manager
Walmart
10.2021 - 12.2023
Patient Coordinator
Medical Clinic Delhi
01.2020 - 08.2021
Dental Hygiene Pathway - Dental
College of New Caledonia
Associate of Arts - Arts And Science
College of New Caledonia
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