Shubhkarman Kaur
Winnipeg,MB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options with multitasking abilities and problem solving skills. Great communication skills, enabling better business-client relations and conflict resolving.
Overview
1
1
year of professional experience
Work History
After-school Tutor
Self Employed
04.2023 - 12.2023
- Developed student confidence through positive reinforcement strategies and constructive feedback.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Used variety of teaching methods to successfully help the students.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Provided homework assistance using specific curriculum and materials.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
Customer Service Representative
Icollect Call Centre
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Tracked customer service cases and updated service software with customer information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Volunteer
As Teacher's Assistant
- Distributed learning materials such as worksheets, textbooks, and supplemental activities.
- Handled class records for attendance and assignment grades.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Made announcements regarding various competitions and results.
- Supported teacher evaluations by gathering data on student progress through formative assessments.
- Assisted teachers with supervision and care of class of students.
Education
Associate of Arts - Business Administration
Providence University College
Winnipeg, MB12.2025
Skills
- Data Entry
- Critical Thinking
- Data Management
- Calm Under Pressure
- Problem-solving abilities
- 30-35 wpm Typing Speed
- Conflict Resolution
- Proofreading
- English Fluency
- Call Management
- Teamwork and Collaboration
- Leadership Qualities
- Public Speaking
- Patience and Empathy
- Peer Tutoring
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
After-school Tutor
Self Employed
04.2023 - 12.2023
Customer Service Representative
Icollect Call Centre
Volunteer
As Teacher's Assistant
Associate of Arts - Business Administration
Providence University College
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