SHUBHKARMANJIT KAUR
Winnipeg,MB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Server
Olive Garden
Winnipeg, MB
07.2022 - 01.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Customer Service Representative
CIBC
Vancouver, BC
02.2022 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Call Center Representative
BC Government
Surrey, BC
03.2021 - 03.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Investigated and resolved customer inquiries and complaints quickly.
Restaurant Manager
Subway
Quesnel, BC
05.2019 - 02.2021
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
No Degree - Fundamentals of Insurance
Insurance Brokers Association of Manitoba
Winnipeg, MB 05.2001 -
Associate of Science - Mathematics
Columbia College
Vancouver, BC 09.2015 - 04.2018
Skills
Guest relations management
Complaint resolution
Call center operations
Staff Management
Timeline
Server
Olive Garden
07.2022 - 01.2023
Customer Service Representative
CIBC
02.2022 - 06.2022
Call Center Representative
BC Government
03.2021 - 03.2022
Restaurant Manager
Subway
05.2019 - 02.2021
Associate of Science - Mathematics
Columbia College
09.2015 - 04.2018
No Degree - Fundamentals of Insurance
Insurance Brokers Association of Manitoba
05.2001 -