Shubhkaram Preet Sidhu
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Medical Billing Coordinator
Trillium Resisdence house
Vaughan, ON
01.2022 - 08.2023
- Helped customers find specific products, answered questions and offered product advice
- Answered incoming telephone calls to provide store, products and services information
- Collected payments and provided accurate change
- Worked with fellow sales team members to achieve group targets
- Answered product questions with up-to-date knowledge of sales and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Used technology resources to assist customers in locating and selecting items
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified patient eligibility, coverage details, and payment information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated with insurance representatives to complete claims processing or resolve problem
- Processed invoice payments and recorded information in account database.
Admin support
Dock products INC
Mississauga
04.2022 - 11.2022
- Answered phone calls, provided information and connected callers to appropriate personnel
- Gathered, entered and updated data to maintain departmental records and databases
- Maintained office supplies by checking inventory and ordering items
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Established work procedures or schedules to organize daily work of administrative staff
- Received payments from customers via cash, check and credit cards to pay company invoices
- Coded invoices and other records to maintain organized and accurate records
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Front Desk Receptionist
Dental clinic
Etobicoke
03.2021 - 12.2021
- Handled payment processing and provided customers with receipts and proper bills and change
- Received incoming calls and coordinated with staff to fulfill customer requests
- Greeted visitors to provide information and direct to appropriate personnel
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Completed basic bookkeeping and document filing
- Explained policies and procedures to visitors
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
- Documented and managed patient information in computer system
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Coordinated with patients and healthcare professionals to meet patient needs
- Obtained insurance verification and authorization to submit financial clearance of patient accounts
- Referred patients to appropriate professionals and services
- Registered patients by verifying records to update computer system and patient charts
- Scheduled patient appointments over phone and in person, maximizing productivity
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Information System Business Analysis -
Northern of College of Pures And Technology
04.2022
Post Graduate Certificate -
Health Care Management
08.2021
Skills
- Building Customer Relationships and Loyalty
- Available Nights, Weekends and Holidays
- Adaptable and Flexible
- Inventory Management
- Payment Processing
- Engaging with Diverse Customers
- Energy and Physical Stamina
- Strong Communication written as well verbal and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Exceeding Customer Expectations
- Teamwork and collaboration
- Time Management
Timeline
Admin support
Dock products INC
04.2022 - 11.2022
Medical Billing Coordinator
Trillium Resisdence house
01.2022 - 08.2023
Front Desk Receptionist
Dental clinic
03.2021 - 12.2021
Information System Business Analysis -
Northern of College of Pures And Technology
Post Graduate Certificate -
Health Care Management