Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Tools
Techniques
Timeline
Volunteer
Shubhi Arora

Shubhi Arora

Summary

Building growth mindsets and value driven culture


CAL - I |PSM – I|AHF | SAFe SA 5.0| SAFe SSM 5.0 | SAFe POPM 5.0 | KSI | KSD | ICP- CAT with LCM | ICP- ACC | ICP- ORG | ICF- ACC (continuing)


A passionate Agilist, who believes in ‘Be the change you want to see'! With over 16 years of extensive Software Industry experience, I serve teams/programs/initiatives, towards continually delivering value and learning, by empowering & engaging highly motivated teams through coaching, mentoring, consulting, and learning. I worked towards building a culture of continuous learning & growth mindset. I have worked as an Agile Coach, Scrum Master, Product Owner, RTE, Team Coach & Mentor, Trainer in my agile Journey so far. I have experience in implementing different Agile frameworks. In my spare time, I love to escape from the city; I live & travel for gastronomic pleasures and to experience different cultures around the world

Overview

16
16
years of professional experience
14
14
Certification
4
4
years of post-secondary education

Work History

Agile Coach / Agile Delivery Lead

Capital One
10.2021 - 01.2023
  • At portfolio & Program level, Work with different business groups (distributed teams) to build internal agile programs; like: Recognition tools, Associate success program, speed mentoring
  • Build and maintain ART for complex product development teams
  • Developing and sustaining high performing teams to ensure demonstrable value
  • Manage end-to-end delivery for high profile customers and enterprise using an agile-centric approach for distributed pods in North America
  • Own processes, scope, and engagement methodologies while growing 4 Cross-functional teams the organization applying SAFe framework
  • Train teams & individuals to embrace & adopt business agility and agile mindset
  • Develop meaningful metrics to measure success and help team to leverage those to improve continually
  • Mentor Scrum Masters to be able to grow and learn new techniques & tricks for building high performing motivated teams
  • Coach the Team Members, Product team and leadership towards the Agility Mindset shift, breaking the Silos, overcoming the communication gaps & working towards a common goal
  • Guide Product team to adopt agility, share the product vision, and client's feedbacks with the team on a regular cadence
  • Facilitate Business Units to shift from Project delivery setup to Product development with valuable outcomes

Sr. Scrum Master / Agile Team Coach

CIBC
08.2019 - 09.2021
  • Partner with Lines of Business (LOBs) to design and implement scaled Agile transformation initiatives focused on driving business outcomes and optimized end-to-end delivery
  • Coordinate and facilitate the Agile COE's Liftoff workshops to enable the roll out vision and adoption of Agile archetypes
  • Provide hands-on consulting support to LOBs on their agile adoption and maturity journey by recommending and implementing best-in-class approaches and practices aligned with the agile mindset
  • Work with others in the Agile COE communities to evolve the enterprise Agile standards, processes, and methodologies
  • Provide ad-hoc coaching and mentoring to agile practitioners
  • Collaborate with the agile COE and practitioners to build strong, self-reinforcing communities of practice across the company
  • Continually enhances own skills and builds knowledge in all aspects of the organization, the business and information systems
  • Prepares and delivers presentations to technology partners and senior management selecting the appropriate approach based on the audience
  • Contribute to the development of content and intellectual property for the Agile Knowledgebase
  • Coach Product Teams, Business Units & Leadership on Agility, Scrum, Kanban & Scaling at organizational level
  • Train teams & individuals to embrace & adopt business agility and agile mindset
  • Mentor Scrum Masters to be able to grow and learn new techniques & tricks for building high performing motivated teams
  • Introduced the concept of Agile, Scrum & Kanban to people with non-technical background
  • Coach project managers to understand and adopt business agility and help them transform into a control free work manager over people's manager
  • Coach the Team Members, Product team and leadership towards the Agility Mindset shift, breaking the Silos, overcoming the communication gaps & working towards a common goal
  • Guide Product team to adopt agility, share the product vision, and client's feedbacks with the team on a regular cadence
  • Facilitate Business Units to shift from Project delivery setup to Product development with valuable outcomes
  • Help transformation from Metrics oriented approach towards Outcomes, OKRs, value focused delivery across the bank

Scrum Master/ Release Train Engineer

DealerTrack, Cox Automotive
12.2017 - 08.2019
  • Promote team performance by liaising with cross functional teams, ARTs in an agile environment in line with SAFe framework
  • Coach the Team Members, Product team and leadership towards the Agility Mindset shift, breaking the Silos, overcoming the communication gaps & working towards a common goal
  • Coach Product team to adopt agility, share the product vision, and client's feedbacks with the team on a regular cadence & build interactive product roadmaps
  • Coordinate b/w 3 scrum teams as Release Train Engineer and other groups like DevOps, dealer support group etc
  • Guide the team members to maintain work life balance while still fully covering production support and Bi-weekly production releases
  • Facilitate communication & collaboration for the production support & releases; And maintain the artifacts like: Prod
  • Support, QA RCA across ARTs
  • Protect the team from outside interference, removing impediments, roadblocks and ensure team's continuous delivery
  • Owner and facilitator for Scrum CoP, Lean Coffee and other SAFe based knowledge sharing platforms within the organization
  • Building Agile based meaningful metrics & reports for data analytics and finding the optimized solutions for delivery & introspection
  • Maintain transparency across ART and share right metrics with Stakeholders and Leadership
  • Guiding teams to deliver through high business values & shippable product
  • Organize and facilitate the quarterly planning, release planning, sprint planning, demos & reviews, Scrum of scrums, daily stand-ups, grooming & retrospectives, product sync-ups etc
  • Collaborate with Product team to maximize ROI and attainment of objectives, creating user stories and formulate acceptance criteria
  • Help team to minimize the gap between committed v/s delivered work

Scrum Master & QA Manager

Bridge Group Consultants
11.2014 - 11.2017
  • Introduced, mentored & trained the Professional Services on Scrum framework, and successfully transformed non-Agile units into ARTs
  • Facilitated Scrum Ceremonies & Kanban boards for internal Scrum Teams
  • Facilitated QA CoP for the Organization on a biweekly cadence
  • Lead the QA group to support deliver high quality products with aiming to zero production defects through Continuous Improvement & Continuous Delivery (CI/CD) Pipeline
  • Collaborated with stakeholders from all business units and 3rd parties to define and document business processes
  • Improved test planning & execution methods through the development of Quality Assurance processes based
  • Facilitated the provision of software requirements for technology initiatives including online products, content management and business information systems
  • Delivered the high-quality products by managing the testing of the firm's website designing and Enterprise Portal
  • Validated the testing process for content marketing cloud-based products
  • As owner of the QA department, I was involved in developing the QA team by hiring the best recourses, mentoring them in their career path development, establishing policies and procedures, annual reviews, and timely feedbacks

QA & Testing Consultant

Diabsolut Inc
10.2012 - 11.2014
  • Managed end-to-end Change and release Management up to 6 concurrent testing environments including Deployment Verification Testing for Enbridge Gas for ClickSoftware
  • Responsible for test delivery of Web Application including ClickSchedule and ClickMobile: IOS & Android
  • Designed test case documentation, summary reports and defect management process to enhance functionalities
  • Championed building of documentation and product catalogues around the pre-packaged components offered to customers by Diabsolut
  • Improved the performance of different internal units by creating business processes for all Professional services
  • Supervised Click Mobile implementation at Enbridge Gas and handled by Diabsolut
  • Coordinated the complete lifecycle of the client's release and deployment for the ClickSoftware at Enbridge Gas
  • Utilized Salesforce application testing and requirement gathering as well as handled test planning and resources of projects and work effort estimation

Associate (QA Lead & BA)

Cognizant technology Solutions
01.2010 - 10.2012
  • Designed and implemented Telecom Certification including Training Material and Question Bank for the organization
  • Handled requirement analysis and impact assessment for currency upgrade from Singl.eView 6.0 to Singl.eView 6.01
  • Recognized as Subject Matter Expert and Administrator for the application (EMM & Singl.eView)
  • Trained and equipped business users with new resources on Singl.eView and EMM
  • Planned and managed the set-up of documentation manuals for user training and development for EMM
  • Utilized customer's inputs and feedbacks gathered through meetings to improve application to suit their business needs in an Agile environment through iteration Inspect & Adapt approach
  • Coordinated defect management, test planning, Test case preparation & execution, test summary reports preparation as well as user acceptance testing
  • Managed the QA team of 11 with 6 offshore and 5 onsite resources at Cognizant for Amex

Lead Onsite QA/BA

Mahindra Satyam
12.2006 - 01.2010
  • As a part of Total Quality Management team, mentored department heads, engagement managers, PMs to implement six sigma processes- improve efficiency and reduce defects, coached them on implementing best practices
  • Responsible for converting functional requirements into technical requirements as well as attended requirement workshops to create functional specification
  • Prepared various design documents, Master Test Plans, Detailed Test Plans for different testing life cycles, System Testing, SIT, Defect Management as well as conducted UAT
  • Liaised with geographically dispersed teams to ensure successful completion of all undertaken projects
  • Facilitated Onsite UAT for a Public Sector Telecom Giant in New Delhi for 18 Months
  • Successfully conducted diverse testing including Functional, Regression, System integration, & UAT for Tech Mahindra

Education

Course - Quality Management in Project

University of Toronto
Toronto, ON
09.2016

Bachelor of Engineering - Information Technology

Maharshi Dayanand University
India
08.2002 - 07.2006

Skills

  • Coaching/ Mentoring/ Shadowing/ Training on Mindset Shift towards Agility
  • Delivering awareness workshops to grow the Agile Mindset at team, program & enterprise level
  • Business process improvement, Value stream mapping & system design
  • Helping the organization to choose the best fit; on how to organize and implement best practices of the Agile Frameworks
  • Facilitate and maintain beneficial Scaled agile/SAFe based processes, methodologies within Scrum teams & Release trains by conducting daily stand-ups, managing Task boards, Story Boards, sprint retrospective, sprint planning, demo sessions, Scrum of Scrums, Product Sync-ups, and other ceremonies/ meetings
  • Inspire leadership to build the meaningful tracking/ reporting based on Agile derived outcome based OKRs, Metrics
  • Build the right Agile reporting for different audiences varying from Scrum Teams, Program Management, Senior Leadership & Stakeholders
  • Pioneered advocating and teaching Agile based processes, ensuring that the team is always looking for opportunities for continuous improvement through I & A method
  • Empower the teams to self-organize and minimizing/resolving impediments and prevent distractions
  • Building a Safe environment for the teams yet ensuring transparency & high performance
  • Collaborating with Product & Technology teams to develop product vision, Roadmaps and set up the milestones for the ARTs into a workable plan
  • Initiating, Facilitating CoPs, Lean Coffee, Meetups, and similar knowledge sharing platforms at the Enterprise level
  • In-depth knowledge of Processes including Configuration Management, Requirement Analysis, Functional Specifications Creation, Workflow Designing, Change Management, Risk Mitigation Planning, and Production Support Investigations
  • Great understating of HSE/ OSHAS/ ISO Standards, Conducting Audits
  • Excellent experience in designing and streamlining of processes as well as Implementing Six-Sigma processes

Accomplishments

  • Developed a fully decentralized recognition tool with the embedded principle of Agile, which is adopted at Capital One, Canada and is being used by 600 associates to recognize and be recognized in a continual process.
  • Build a centralized associate success program, to cater the personal growth needs of all associates at C1. Which resulted in 20% less iteration within the organization
  • Mentored a group of 50 Scrum Masters to achieve their PSM – 1 certification by facilitating Study Group, with a 100% success and saving 65000 CAD to the bank.
  • Helped more than 2500 Canada's leading bank associates to adopt and understand Business Agility, Cultural Agility, Scrum, Scaling of scrum, Kanban. etc. by conducting multiple classroom and Virtual trainings
  • Successfully established three high performing, self-organized Agile teams of 24 people alongside DevOps and Support teams at DealerTrack resulting in 160% performance bonus
  • Mentored the launch of complete Lender – Dealer Automotive Financial Solution within in a short period of 10 months with newly formed teams worth $ 7 million initiative
  • Defined measurable & meaningful agile based Metrics to track continuous improvement and progress of ARTs (Agile Release train) at DealerTrack, communicating the results with Stakeholders
  • Star performer for three years in a row 2007/2008/2009 at Tech Mahindra
  • Independently developed the courseware for the certification of Telecom Billing advanced level at Cognizant, taken by over 1500 people within a year
  • Recognized by senior management for capabilities as leader and domain specialist. Tasked me to customize and delivery of workshops like QA & Testing, Six sigma, Health & Safety framework, for over 500 people
  • Trained over 500 internal employees, with an average class of 30-40 people. Received exceptionally high feedback, resulting in 195% in performance bonus
  • As a part of Total Quality Management team, mentored department heads, engagement managers, PMs to implement six sigma processes- improve efficiency and reduce defects, coached them on implementing best practices
  • Perused Quality Management in Projects, University of Toronto and completed with a score on 86%
  • Demonstrated excellent communication skills while organizing various official cultural events in coordination with HR at Tech Mahindra, Cognizant & Diabsolut
  • Created and implemented current business processes for QA department at Diabsolut Inc
  • Cognizant client's exceptional recommendation Cloud based Testing for American Express
  • Recognized as best Technical Trainer for QA/testing courses within Cognizant Technology Solutions, India
  • Received recommendation for exceptional Testing (Regression & System) for Click software at Enbridge

Certification


  • ICF ACC (Continuing)
  • ICAgile Certified Professional in Agile Coaching (ICP ACC), 2023
  • ICAgile Organizing for Business Agility (ICP ORG), 2023
  • Coaching Agile Transitions with LCM, 2022
  • ICAgile Certified Professional with Coaching Agile Transitions, (ICP CAT), 2022
  • Kanban System Design, 2021
  • Kanban Systems Improvement, 2021
  • Effective Interpersonal & Organizational Communication, 2020
  • SAFe 5.0 Agilist (Leading SAFe), 2019
  • CAL- 1 (Certified Agile Leadership), 2018
  • Agility Health Facilitator, 2018
  • SAFe 5.0 SSM Scrum Master, 2017
  • SAFe 5.0 POPM Product Owner/Product manager, 2017
  • Professional Scrum Master, 2016
  • Quality Management in Project, University of Toronto, 2016
  • Six Sigma Greenbelt (Satyam CS), 2007
  • Ranbaxy Labs Ltd. (Internship), 2005
  • HFCL Connect. (Internship), 2004

Tools


  • Agile Management: Rally, JIRA, Jira Align, Tableau, Planning poker, Google Suite, Hindsight, Trello, Prioritization Tools, Confluence, SharePoint, Lucid Spark, Mural, Miro, MS 365 suite
  • Agile Metrics: OKRs, Team Agility Health Assessment, Burnups, Burndowns, Team Velocity/ Capacity, Lead Time, Satisfaction Surveys/ Polls, Prediction & Projections, Calculating Business Value, Prioritizing & Relative weighing, Commutative Flow Diagrams, Feature Progress Reports, PI Performance Reports

Techniques


  • Business Agility
  • Teaching & Trainings
  • SAFe 5.0
  • Various Agile Frameworks
  • Health Agility Radar
  • Situational Leadership
  • Planning & Estimation
  • Agile Performance Evaluation
  • Prioritization Techniques
  • Cognitive biases
  • Foster Agile Mindset
  • Conflict Resolution
  • Team Building
  • Meaningful Agile Metrics
  • Coaching & Mentoring
  • KANBAN Methods
  • OKRs, KPIs and meaning metrics
  • Create High Performing Teams
  • Lean Six Sigma/HSE
  • Total Quality Management
  • Inspect & Adapt Techniques
  • Facilitation
  • Team Engagement
  • Planning and Coordination
  • External Communications
  • Group and Individual Instruction
  • Training Initiatives

Timeline

Agile Coach / Agile Delivery Lead

Capital One
10.2021 - 01.2023

Sr. Scrum Master / Agile Team Coach

CIBC
08.2019 - 09.2021

Scrum Master/ Release Train Engineer

DealerTrack, Cox Automotive
12.2017 - 08.2019

Scrum Master & QA Manager

Bridge Group Consultants
11.2014 - 11.2017

QA & Testing Consultant

Diabsolut Inc
10.2012 - 11.2014

Associate (QA Lead & BA)

Cognizant technology Solutions
01.2010 - 10.2012

Lead Onsite QA/BA

Mahindra Satyam
12.2006 - 01.2010

Bachelor of Engineering - Information Technology

Maharshi Dayanand University
08.2002 - 07.2006

Course - Quality Management in Project

University of Toronto

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