Shubhdeep Singh
Brampton
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
5
5
years of professional experience
Work History
Dispatcher
King Air Transportation
10 Marconi Court, Bolton, ON
02.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 100+ fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Preloader
UPS
12424 Dixie Rd, Inglewood, ON L7C 2L8
09.2022 - 02.2023
- Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
- Collaborated with team members to maintain a clean, organized workspace for efficient operations.
- Maintained up-to-date knowledge of company policies, procedures, and industry best practices for optimal job performance.
- Fostered teamwork among preloaders through open communication channels, resulting in a more cohesive work environment.
Business Development Officer
Rapid Solutions
SCO-9, Walia Enclave, Opp. Punjabi University, Pro
05.2021 - 06.2022
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
- Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
- Presented compelling proposals to prospective clients, securing high-value accounts for the organization.
Financial Data Analyst
Adreno Technologies
FCS Tower J-7 2nd Floor, IT Park, Chandigarh
08.2019 - 02.2021
- Enhanced revenue forecasting models with thorough trend analysis, resulting in more accurate projections.
- Performed customer segmentations for cards and personal loans, leveraging analytics to improve marketing campaign targeting.
- Reduced financial risk exposure by diligently monitoring key performance indicators and promptly addressing potential issues.
- Contributed to successful mergers and acquisitions through comprehensive due diligence efforts, including extensive target company financial assessments.
Education
MBA - Applied Management
Panjabi University Patiala
NH 64, Next To Urban Estate Phase II, Patiala, Pun06.2019
BBA - Applied Management
Panjabi University Patiala
NH 64, Next To Urban Estate Phase II, Patiala, Pun06.2017
Skills
- Dispatch software
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Customer Relationship Management
- Customer Service
- Decision-Making
- Quality Control
- Stress Tolerance
- Dispatching procedures
Timeline
Dispatcher
King Air Transportation
02.2023 - Current
Preloader
UPS
09.2022 - 02.2023
Business Development Officer
Rapid Solutions
05.2021 - 06.2022
Financial Data Analyst
Adreno Technologies
08.2019 - 02.2021
MBA - Applied Management
Panjabi University Patiala
BBA - Applied Management
Panjabi University Patiala