Summary
Overview
Work History
Education
Skills
ADDITIONAL
Certification
ADDITIONAL
Timeline
background-images

SHUBHASHISH DHOLE

Calgary,AB

Summary

Decisive and result-driven Senior Manager with 25 years of IT leadership and 10 years of AWS Data Center Operations experience, leading multi-AZ regions, complex infrastructure operation, and high-performing technical teams. A natural mentor and motivator, known for developing talent, inspiring ownership, and fostering a culture of safety, accountability, and operational excellence. At AWS, I have successfully managed multiple Availability Zones, Edge sites, and large-scale capacity expansions across Calgary and Montreal regions. I’ve played a central leadership role in AWS Region Launch, coordinated cross-functional delivery across Infrastructure, Networking, Security TPMs, and global service owners, and built and played pivotal role in launching AWS new regions. Recognized as an influential communicator and cross-functional leader, I excel at simplifying ambiguity, aligning stakeholders, and driving mission-critical outcomes under pressure. My leadership style is grounded in frugality, ensuring resource efficiency, cost optimization, and process simplification while maintaining uncompromised operational standards. A strong delegator, I empower teams to execute with clarity and confidence while maintaining high visibility on performance, risk, and strategic priorities. I consistently deliver results in fast-paced, global environments—improving operations, scaling infrastructure, and building resilient, customer-obsessed organizations within AWS’s high-bar culture.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Manager, Data Center Operations

Amazon Web Services (AWS)
06.2023 - Current
  • Leading operations across 3 Availability Zones and 2 Edge Sites, ensuring regional resiliency, safety compliance, and capacity readiness.
  • Managing a 40-member DCO workforce, driving culture, performance, and team empowerment through structured mentorship and delegation.
  • Spearheading Calgary infrastructure expansion to support rising demand for AI/ML workloads and cloud services.
  • Delivered zero recordable safety incidents since 2023 through rigorous safety programs, fairs, and process reinforcement.
  • Strengthened cross-functional alignment with Infra Delivery, Networking, and Security to accelerate deployments and remove blockers.

Technical Program Manager, Region Services

Amazon Web Services (AWS)
03.2022 - 06.2023
  • .Led the launch of Canada’s second AWS Region, coordinating schedules, stakeholder approvals, and program governance.
  • Managed delivery across Infra TPMs, Network TPMs, Security, and multiple global service teams.
  • Designed the Local Zone Service Model, now adopted across Gov.Cloud and additional partitions.
  • Implemented RMS build templates within 3 months, enabling scalable region and Local Zone execution frameworks.

Data Center Operations Manager

Amazon Web Services (AWS), YUL Region
06.2019 - 03.2022
  • Directed DCO operations with 12 direct reports, managing performance, hiring, rotations, and succession planning.
  • Achieved best-in-class employee satisfaction connection and advanced multiple internal promotions, including L4 → L5 TPM.
  • Delivered the CASTLE network architecture upgrade across 5 AZs, including commissioning and cross-team orchestration.
  • COVID-19 Emergency Response Owner for YUL, collaborating with global leaders to maintain business continuity.
  • Launched YUL55, the region’s first leased/owner AZ, covering hiring, training, capacity intake, and operational readiness.
  • Migrated 98 resolver groups during PROXIMA (Remedy → SIM) transition and built complete knowledge repositories.
  • Proposed and implemented the L2 Data Technician role, reducing cost per repair and improving rack install throughput.

Data Center Operations Site Lead

Amazon Web Services (AWS)
04.2016 - 06.2019
  • Led Wi-Fi architecture for SOPHOS-based networks across multiple regions in record time.
  • Managed daily operations, built vendor relations, escalations, and WBR reporting.
  • Planned rack delivery and installation, logistics and ensured infrastructure readiness to meet customer demand.

DCO Shift Lead

IBM SoftLayer
03.2015 - 03.2016
  • Managed monthly delivery of 4,000+ racked servers and network deployments.
  • Directed team workload distribution to meet SLA commitments.
  • Oversaw POD builds, COLO coordination, and customer demand management.

Co-Founder & Technical Head

Isys Technologies
01.2013 - 01.2015
  • Built IT service operations, technical training, and vendor partnerships.
  • Designed operational frameworks and AMC service models.

Co-Founder & Technical Lead

RS eSolutions
01.2005 - 01.2013
  • Led service delivery operations, technical execution, and partner training programs.

Team Lead (Enterprise Support)

HP India Ltd.
01.2000 - 01.2004
  • Managed a 20-engineer enterprise support team for major banks, private sector clients, and government organizations.
  • Delivered server, storage, and network installations and managed escalations.

Education

Bachelor of Science - Electronics & Computer Science

West Bengal State Council of Technical Education
India, Kolkata
01.2000

Advanced Network Technology & Data Center Network Architecture - Network And System Administration

Kolkata Technical School
India, Kolkata
08.2001

Skills

  • Executive Leadership & People Management
  • AWS Data Center Operations (AZ, Region, Edge)
  • Infrastructure Scaling & Capacity Expansion
  • Technical Program Management (TPM)
  • Crisis Management & Safety Leadership
  • Cross-Functional Stakeholder Influence
  • Operational Excellence & Kaizen
  • Frugal Innovation & Resource Optimization
  • Delegation, Mentorship & Talent Development
  • Data Center Network Architecture
  • Data Center Design & Operations
  • Network Architecture (Routing, Switching, OOB)
  • Region & AZ Build Frameworks
  • Wi-Fi Design (SOPHOS)
  • Racking, Cabling, Power & Cooling Principles
  • SIM/Remedy, RMS, JIRA, Confluence
  • Cross-functional collaboration
  • Strategic planning
  • Operations management
  • Cross-functional team coordination

ADDITIONAL

Languages: English
French
Hindi
Bengali

Certification


  • Six Sigma Yellow Belt Facilitator
  • AWS Certified Trainer (MDP)
  • Leadership Certificaton – Concordia University
  • Advanced Networking Professional

ADDITIONAL

  • Strong communication, influence, analytical leadership
  • Known as a mentor, motivator, and decisive leader with frugal execution mindset

Timeline

Senior Manager, Data Center Operations

Amazon Web Services (AWS)
06.2023 - Current

Technical Program Manager, Region Services

Amazon Web Services (AWS)
03.2022 - 06.2023

Data Center Operations Manager

Amazon Web Services (AWS), YUL Region
06.2019 - 03.2022

Data Center Operations Site Lead

Amazon Web Services (AWS)
04.2016 - 06.2019

DCO Shift Lead

IBM SoftLayer
03.2015 - 03.2016

Co-Founder & Technical Head

Isys Technologies
01.2013 - 01.2015

Co-Founder & Technical Lead

RS eSolutions
01.2005 - 01.2013

Team Lead (Enterprise Support)

HP India Ltd.
01.2000 - 01.2004

Bachelor of Science - Electronics & Computer Science

West Bengal State Council of Technical Education

Advanced Network Technology & Data Center Network Architecture - Network And System Administration

Kolkata Technical School
SHUBHASHISH DHOLE