A consummate professional celebrated for expertise in tax Consultation, accounting, impeccable time management, customer service, and keen trend analysis.
With over 4 years of experience in the customer service realm, I have earned accolades for delivering exceptional experiences.
An excellent verbal and written communicator with a strong background in cultivating positive relationships and using it to listen to customers and deliver advice that aligns with company policies.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level accounting position. Ready to help team achieve company goals.
Well-versed in leadership responsibilities, adept at inspiring teams to get the best result.
Good at troubleshooting to swiftly resolve client issues and exceed expectations.
Proficient in leading accounting software like 'Tax Cycle', 'Tally.ERP9', and 'SAGE'.
Strong quantitative skills in financial analysis, coupled with seamless multi-tasking skills.
Intercultural experience with a variety of cultures through studying abroad.
An Enthusiastic team player primed to drive success and foster business Development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tax Representative
Liberty Tax Service
01.2024 - Current
Develop and implement tax strategies to ensure compliance and identify potential tax-saving opportunities
Maintain accurate records and documentation related to self-employment and corporate files
Bookkeeping and managing tax compliance activities, ensuring accuracy while filing of tax returns
Collaborate with other partners to gather financial data and staying on top of all tax-related information
Shift Manager/Supervisor
STARBUCKS
05.2022 - Current
Currently leading a team of 22 members with an organized workplace and ensuring safety
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained 7 new barista on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Consistently achieved a 95% customer satisfaction score using strategic upselling and cross-selling techniques
Book-Keeper
SHUBHAM GROCERY STORE
07.2020 - 08.2021
Kept financial information of #200 Clients into a ledger using accounting software
Recorded deposits, reconciled monthly bank accounts and tracked expenses, forecast spending for the next month or quarter
Developed skills in data entry and become familiar with using accounting principle in day to day life
Build an ability to use various transactions such as Accounts Receivable and Accounts Payable