SHUBHANGI GUPTA

• Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
• Utilized social media platforms effectively to share important updates or promote upcoming events within the locality.
• Participated actively in professional development opportunities enhancing abilities as a Community Service Representative.
• Maintained accurate records of client interactions for reporting purposes and organizational accountability.
• Drafted timetables and work programs.
• Coordinated project activities with other city departments.

• Developed clear guidelines to enhance internal communication for interdepartmental collaboration concerning guest requests and concerns
• Supervised front desk agents and breakfast staff, ensuring adherence to policies, procedures, and exceptional customer service
• Optimized scheduling practices to ensure efficient coverage during peak times while effectively controlling labor costs
• Provided hands-on assistance during high-traffic seasons to ensure excellent customer service during check-ins and check-outs
• Implemented strategic upselling techniques for premium rooms, services, and amenities to boost revenue when appropriate
• Conducted weekly team meetings to communicate upcoming promotions and review current metrics
• Devised and executed strategies aimed at improving guest experiences and fostering loyalty
• Established partnerships with local businesses to offer exclusive benefits for hotel guests, enhancing overall value perception
• Cultivated rapport with guests, proactively anticipating needs and offering tailored recommendations for local attractions.

• Mastered the menu to provide detailed descriptions and recommendations to customers, enhancing their dining experience
• Facilitated communication between front-of-house staff and kitchen team, ensuring smooth coordination and timely service
• Utilized upselling techniques to promote higher-margin menu items and increase overall sales.

• Provided expert recommendations for wine pairings to complement various dishes, enhancing the dining experience for guests
• Oversaw day-to-day front-of-house operations, maintaining high standards of service and guest satisfaction
• Assigned sections to waitstaff based on their strengths and workload, optimizing efficiency during service hours
• Managed payments and cash handling procedures, ensuring accuracy and compliance with restaurant policies
• Prepared a variety of salsa recipes, ensuring freshness and quality for customer satisfaction
• Managed the preparation of meats, ensuring they were cooked to perfection and ready for assembly
• Skillfully chopped vegetables to maintain consistency and quality in every dish
• Provided exceptional customer service by effectively communicating with customers in both French and English
• Maintained cleanliness and organization of the counter area, ensuring a hygienic and inviting environment for customers
• Collaborated with team members to streamline workflow and ensure smooth operations during shifts.

Recipient of Self-Evaluation Award, Semester 6

Recipient of Leadership Award, Semester 6