Shubhangi Chauhan
Brantford,ON
Summary
A highly motivated professional with a strong passion for delivering exceptional customer service. Skilled in problem-solving, active listening, and effective communication, with a proven ability to address customer needs efficiently and professionally. Seeking to apply these competencies in an entry-level position at a progressive company that values innovation and growth. Proficient in Microsoft Office Suite and experienced with CRM tools, with a keen ability to adapt to new technologies and processes. Eager to contribute to team success, build strong customer relationships, and continuously develop professional skills in a dynamic work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Line Lead
DHL Supply Chain
Brantford, ON
06.2023 - Current
- Led a team to meet and exceed company targets, ensuring high productivity and accuracy.
- Managed machine operations, including conveyor belts and tag machines, maintaining efficiency and safety standards.
- Contributed to team development and continuous improvement initiatives.
- Inspected finished products prior to shipment for compliance with quality control standards.
Cashier
Rusty's No Frills
Brantford, Ontario
05.2023 - 08.2024
- Processed customer transactions, provided exceptional service, and ensured accurate cash handling.
- Supported the grocery department by stocking shelves, assisting customers, and maintaining a clean and organized store environment.
- Demonstrated flexibility and efficiency in fast-paced retail settings.
- Conducted price checks for special orders or discounts as requested by customers.
Sales Associate
D Mart Supermarket
, India
03.2022 - 11.2022
- Delivered a positive customer experience by providing friendly, professional, and helpful service.
- Operated cash registers, scanned items, and managed transactions accurately.
- Ensured customer satisfaction through proactive engagement and resolution of concerns.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Customer Service Representative
Airtel Telecommunications
, India
08.2020 - 01.2022
- Provided timely, empathetic, and effective support to customers regarding technical and service-related issues.
- Responded to customer inquiries via phone and email, offering clear solutions and maintaining a positive tone.
- Contributed to customer retention and satisfaction by addressing issues in a professional and courteous manner.
- Updated databases with new and modified customer data.
Education
Diploma in Strategic Global Business Management -
Conestoga College
Brantford, ON08-2024
Master of Commerce -
Gurugram University
Haryana India08-2021
Bachelor in Commerce -
Maharishi Dayanand University
Haryana, India09-2019
Skills
- Time Management
- Adaptability & Flexibility
- Active Listening
- Problem Solving
- Strong Communication (Written & Verbal)
- Multitasking & Organizational Skills
- Expert in MS Office Suite (Word, Excel, PowerPoint)
- Continuous Improvement Focused
Certification
- Certification in Computer program.
Timeline
Line Lead
DHL Supply Chain
06.2023 - Current
Cashier
Rusty's No Frills
05.2023 - 08.2024
Sales Associate
D Mart Supermarket
03.2022 - 11.2022
Customer Service Representative
Airtel Telecommunications
08.2020 - 01.2022
Diploma in Strategic Global Business Management -
Conestoga College
Master of Commerce -
Gurugram University
Bachelor in Commerce -
Maharishi Dayanand University