Shubham Yadav
Winnipeg,MB
Summary
Experienced Customer Service Supervisor bringing quality performance in customer support roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback.
Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Rona Home And Garden
02.2022 - Current
- Guided employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Education
Bachelor of Arts - Political Science
University of Winnipeg
Winnipeg, MB09.2025
Skills
- Performance Evaluations
- Workflow Management
- Decision-Making
- Team Development
- Problem-Solving
- Work Prioritization
- Customer Relations
Languages
English
Native or Bilingual
Timeline
Customer Service Supervisor
Rona Home And Garden
02.2022 - Current
Bachelor of Arts - Political Science
University of Winnipeg
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