Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shubham Walia

Halifax

Summary

I am a highly focused employee with a stellar work ethic and outstanding customer service history. I'm hoping to use my long history of customer service work - both as an individual and in a team environment! - to find an exciting, challenging new position where I can continue to improve my skills

Overview

2
2
years of professional experience
1
1
Certification

Work History

Security Officer

Paladin Security Group
03.2023 - Current
  • Writing reports and brief using Microsoft outlook, managing different sorts of paperwork and binders.
  • Showed expertise in various office administration tools such as the Microsoft Office, and various monitoring systems like Genetec, C-Cure, Simplex all at once.
  • Utilized effective de-escalation techniques to manage tense situations, calmly diffusing conflict and preventing aggression from escalating in both patient and visitor interactions.
  • Monitored hospital premises, including emergency rooms, patient wards, and parking areas, to ensure the safety of staff, patients, and visitors
  • Responded to aggressive or violent incidents, ensuring safety and compliance

Security Officer

Shadow Security
03.2023 - 01.2025

• Provided physical security, emergency response, and access control at Dalhousie University.

• Patrolled campus and parking lots, reporting suspicious activities and conducting surprise inspections.

• Monitored vehicles, scanned premises for unusual items, and ensured classroom and hostel security.

• Utilized CCTV for surveillance and reported safety concerns promptly.

• Managed emergencies based on safety and security manual guidelines.

Doorman/Bouncer

The Basement of the Shoe
05.2023 - 07.2024

• Checked IDs of patrons to ensure they were of legal drinking age.

• Maintained a safe environment for patrons and staff, enforcing venue policies and rules.

• Checked identification, monitored access, and handled difficult situations professionally.

• Responded to incidents and emergencies.

• Perform thorough pat-downs on patrons entering the club, ensuring the safety and security of all individuals.

• Monitor and control access points, promptly addressing any security concerns or incidents.

• Collaborate with fellow security personnel to enforce club policies and maintain order.

Education

Bachelor of Arts - Arts

Cape Breton University
Sydney
12-2024

Skills

  • Report writing
  • Incident reporting
  • General security
  • Deadline-Driven
  • Balancing Multitasks
  • Teamwork
  • Quick decision-making
  • Strong Communication
  • Microsoft office
  • Incident reporting

Languages

English
Full Professional

Certification

• FIRST AID, CPR & AED – St.John Ambulance

• WHMIS CERTIFICATE

• CRIMINAL RECORD CHECK

• UMAB

• Orientation and Use of Force Theory Training

• NVCI Course & Radiation Safety Handout Review

• Safe Management of Aggressive Persons (SMOAP)

• Class 5 driving license

Timeline

Doorman/Bouncer

The Basement of the Shoe
05.2023 - 07.2024

Security Officer

Paladin Security Group
03.2023 - Current

Security Officer

Shadow Security
03.2023 - 01.2025

Bachelor of Arts - Arts

Cape Breton University
Shubham Walia