Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shubham Wadhawan

Brandon,Manitoba

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Contractor

RF NOW
04.2024 - Current
  • Enhanced product knowledge with continuous research, resulting in improved sales presentations and demonstrations.
  • Adapted quickly to changes in market conditions or product offerings, demonstrating agility under pressure while meeting deadlines consistently.
  • Increased sales revenue by identifying new business opportunities and establishing strong client relationships.
  • Exceeded quota expectations consistently by proactively seeking out new business channels and emerging markets for expansion efforts.
  • Developed comprehensive territory plans to prioritize and segment accounts, maximizing sales efficiency and coverage.

Supervisor

Tim Hortons
05.2020 - 04.2024
  • Supervised team members to ensure all tasks are completed
  • Monitored sales, controlled staffing levels, ensured all cash handling procedures, and balancing
  • Customer service lead, handling all customer complaints and service issues.

Grocery Clerk

Real Canadian Superstore
04.2020 - 04.2024
  • Work as apart of the customer service team to ensure all orders are processed and customer service standards are maintained
  • Received and triaged customer calls and complaints
  • Stocked and replaced products to avoid any damages
  • Prepared store displays and ensures that products are accurately labeled.

Education

Finance (Advanced Diploma) -

Assiniboine Community College
Brandon, MB
05.2021

Human Resources Management (Advanced Diploma) -

Assiniboine Community College
Brandon, MB
05.2020

Skills

  • Working as part of a team
  • Ability to think critically
  • Multitask, and complete tasks on time
  • Solving problems, making informed decisions
  • Reliable, self-driven, energetic work attitude
  • Advanced proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams
  • Confidence and excellence in verbal and written communication
  • Passion for continued learning
  • Adaptability: Adapt at adjusting to changing work environments, procedures, and tasks
  • Customer service: Skilled in providing excellent customer service and handling customer inquiries and complaints
  • Team supervision: Experienced in supervising and monitoring team members to ensure efficient completion of tasks
  • Organizational skills: Strong ability to manage tasks, prioritize work, and maintain attention to detail
  • Closing Techniques
  • Cold-calling
  • Cross-selling strategies
  • Sales Pipeline Management
  • Sales Quota Achievement
  • Opening and closing procedures

Certification

Canadian Investment Funds

Languages

English

Timeline

Sales Contractor

RF NOW
04.2024 - Current

Supervisor

Tim Hortons
05.2020 - 04.2024

Grocery Clerk

Real Canadian Superstore
04.2020 - 04.2024

Finance (Advanced Diploma) -

Assiniboine Community College

Human Resources Management (Advanced Diploma) -

Assiniboine Community College

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Shubham Wadhawan