Shubham Thapa
Surrey,BC
Summary
Driven by a strong work ethic and exceptional problem-solving abilities, enhanced team productivity and customer satisfaction at Express Lumpers Ltd. Leveraging skills in staff coordination and office management, streamlined operations and fostered a collaborative environment, significantly contributing to organizational efficiency and growth. Spirited Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Express Lumpers Ltd
09.2022 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
- Enhanced team efficiency by streamlining appointment scheduling processes.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for more than 40 employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Negotiated with suppliers to ensure timely delivery of resources, keeping projects on schedule.
- Enhanced staff morale by considering individual preferences and constraints when scheduling shifts.
- Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
- Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
- Addressed and resolved scheduling issues promptly, minimizing disruptions to planned activities.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Contributed to team success by providing backup scheduling support during peak times.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented new scheduling system, training staff on its use to improve overall efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Supervisor
Jaganath Chawala and Sons
08.2015 - 08.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Collected, arranged, and inputted information into a database system.
- Maintained high safety standards to ensure a secure workplace for all employees and visitors.
- Pioneered the adoption of new technologies that streamlined tasks and enhanced productivity across teams.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained high safety standards to ensure a secure workplace for all employees and visitors.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Managing more than 30 working employees
Education
Post-Baccaleurate Diploma - Business And Project Management
Vancouver Community College
Vancouver 08.2022
Bachelor of Science - Mechanical Engineering
DAV Insitute of Engineering And Technology
Punjab, India 07.2019
Skills
- Problem-Solving
- Strong Work-Ethic
- Customer relations understanding
- Verbal and written communication
- Time management skills
- Teamwork and Collaboration
- Attention to Detail
- Staff Coordination
- Customer Relationship Management
- Office Administration
- Administrative duties
- Quality Assurance
- Employee Supervision
- Administrative Support
- Administrative Management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Scheduling Coordinator
Express Lumpers Ltd
09.2022 - Current
Supervisor
Jaganath Chawala and Sons
08.2015 - 08.2016
Post-Baccaleurate Diploma - Business And Project Management
Vancouver Community College
Bachelor of Science - Mechanical Engineering
DAV Insitute of Engineering And Technology
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