Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shubham Sood

Calgary,AB

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Flexible Cook willing to work weekends, holidays and evenings. Comfortable working in fast-paced environments in team setting. Background in maintaining kitchen sanitation, preparing basic components of dishes and working within team of cooks.


Just moved to Calgary, AB from Toronto,ON last year in September 2023.

Overview

8
8
years of professional experience

Work History

Bartender Shift Manager

Kelseys Original Roadhouse
05.2023 - 08.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.

Prep Cook /Line Cook

Moxie's Bar & Grill
05.2022 - 12.2023
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Controlled food cost and waste by selecting and using correct ingredients and amounts.

Restaurant Manager

Chucks Roadhouse Bar And Grill
06.2022 - 05.2023
  • Took ownership of customer issues and followed problems through to resolution.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Restaurant Manager

Ricks Good Eats
07.2018 - 04.2022
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
  • Managed restaurant marketing, sales building and community involvement.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Prep Cook

Ricks good eats
01.2017 - 06.2018
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Measured and weighed food items to comply with portion requirements.
  • Sliced meats to prepare for cooking and assembly of menu items.
  • Modified standard recipes to address customer requests for substitutions or allergen concerns.
  • Helped train and develop new talent.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
  • Grilled and deep fried various foods from meats to potatoes.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.

Dispatch Supervisor

Intelcom
10.2023 - Current
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.

Education

Hotel And Restaurant Management -

Cambrian College of Applied Arts And Technology
Sudbury, ON
04.2018

Skills

  • Training and Coaching
  • Work Area Inspection
  • Kitchen Staff Supervision
  • Worker Training
  • Cash Handling
  • Team Oriented
  • Safe Food Handling
  • Food Spoilage Prevention
  • CCTV Monitoring
  • Night and Safe Deposit Procedures
  • Workplace Safety
  • Verbal and written communication
  • Reliability
  • Security camera monitoring
  • Cleaning and Organization
  • Ingredient Preparation
  • Food Preparation
  • Cutting Meat
  • Quality Control
  • Knife Skills
  • Safe Work Practices
  • Inventory Control
  • Cooking Method Accuracy
  • Garnishing
  • Incident Reporting

Accomplishments

Food Handlers certification

Smart serve certificate

Permanent Residence

Timeline

Dispatch Supervisor

Intelcom
10.2023 - Current

Bartender Shift Manager

Kelseys Original Roadhouse
05.2023 - 08.2023

Restaurant Manager

Chucks Roadhouse Bar And Grill
06.2022 - 05.2023

Prep Cook /Line Cook

Moxie's Bar & Grill
05.2022 - 12.2023

Restaurant Manager

Ricks Good Eats
07.2018 - 04.2022

Prep Cook

Ricks good eats
01.2017 - 06.2018

Hotel And Restaurant Management -

Cambrian College of Applied Arts And Technology

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Shubham Sood