Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

VAISHALI SHARMA

Winnipeg

Summary

Detail-oriented and analytical financial professional with proven experience in auditing, compliance enforcement, and risk assessment. Skilled in resolving complex client issues, ensuring regulatory compliance, and upholding data privacy. Demonstrated ability to manage sensitive customer interactions, negotiate resolutions, and reduce financial risk. Strong interpersonal, problem-solving, and conflict resolution skills with a focus on protecting institutional value and fostering client trust.

Overview

9
9
years of professional experience

Work History

Compliance Service Officer

Canada Revenue Agency (CRA)
07.2025 - Current
  • Conduct compliance reviews to ensure adherence to CRA legislation and policies.
  • Analyze taxpayer information and financial records to identify discrepancies and enforce compliance.
  • Communicate with taxpayers and representatives to resolve outstanding compliance issues.
  • Provide recommendations and documentation to support enforcement actions and risk mitigation.

Senior Auditor / Examiner

Canada Revenue Agency (CRA)
03.2022 - 08.2024
  • Conducted audits of taxpayer returns, records, and supporting documentation to ensure compliance with federal tax statutes.
  • Assessed and resolved complex and contentious issues through discussions with taxpayers and their representatives.
  • Proposed reassessments and recommended penalties where appropriate, reducing non-compliance risks.
  • Interpreted income/loss claims and conducted risk-based evaluations to protect government revenue.
  • Maintained professional interactions and provided solutions in sensitive taxpayer cases.

Business Validation Officer

Canada Revenue Agency (CRA)
08.2021 - 03.2022
  • Gathered and analyzed detailed financial information from taxpayers to clarify inquiries and requests.
  • Reviewed vehicle and business-related claims, requesting additional documentation to validate claims.
  • Communicated with business owners to explain reassessment processes and ensure accuracy of submissions.
  • Handled escalated client inquiries, providing resolutions aligned with CRA policies.

Human Resource Advisor

IMS Education
07.2016 - 11.2017
  • Administered HR operations, including employment offers, employee development plans, and compliance reviews.
  • Identified performance gaps and recommended organizational improvements.
  • Ensured documentation and processes aligned with legal and organizational requirements.

Education

Post Graduate Diploma - Accounting

Selkirk College
Nelson, BC
01.2020

Master of Commerce - undefined

Guru Nanak Dev University
01.2016

Bachelor of Commerce - undefined

Guru Nanak Dev University
01.2014

Skills

  • Financial Auditing & Compliance
  • Risk Assessment & Mitigation
  • Collections & Debt Resolution
  • Regulatory Knowledge (CRA, Privacy Act)
  • Conflict Management & Negotiation
  • Documentation & Evidence Analysis
  • Client Communication & Escalation Handling
  • MS Office, CRA Systems, Analytical Tools
  • Microsoft Excel, Word, Outlook
  • CRA Audit and Collections Systems
  • Document Review Tools
  • Case Management Software

Languages

English
Full Professional

Timeline

Compliance Service Officer

Canada Revenue Agency (CRA)
07.2025 - Current

Senior Auditor / Examiner

Canada Revenue Agency (CRA)
03.2022 - 08.2024

Business Validation Officer

Canada Revenue Agency (CRA)
08.2021 - 03.2022

Human Resource Advisor

IMS Education
07.2016 - 11.2017

Master of Commerce - undefined

Guru Nanak Dev University

Bachelor of Commerce - undefined

Guru Nanak Dev University

Post Graduate Diploma - Accounting

Selkirk College

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VAISHALI SHARMA