Shubham Sagar
Banff,AB
Summary
Dedicated and service-focused hospitality professional with over four years of experience in a-la-carte and fine dining environments. Known for delivering high standards of service, detailed menu knowledge, and a warm, engaging guest experience. Proven ability to thrive in resort and high-volume settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Banff Social
07.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server (Restaurant)
Pur&Simple
10.2024 - Current
- Upselling Techniques – Promoted featured food and drinks in a courteous, helpful manner.
- POS Accuracy – Used digital systems to place and close orders efficiently and manage cash floats.
- Cocktail & Beverage Service – Mixed and served drinks consistently to recipe standards.
- Guest Rapport – Maintained strong guest interactions that led to repeat visits and positive feedback.
Server(Restaurant)
Fairmont Château Lake Louise
05.2024 - 09.2024
- A-La-Carte Service – Delivered multi-course dining experiences in an upscale resort setting.
- Menu Knowledge – Guided guests through food and wine choices with clarity and professionalism.
- Food Delivery Presentation – Delivered dishes with attention to placement, timing, and description.
- Closing & Cleanliness – Maintained neat sections and performed end-of-shift duties thoroughly.
Server (Restaurant)
Hakkalicious
09.2023 - 05.2024
- Guest-Focused Service – Managed a full section during peak dining hours with calm efficiency.
- Accuracy in Orders – Confirmed special requests and dietary needs with kitchen team.
- Team Coordination – Worked closely with servers and kitchen staff to ensure smooth service.
- Clean & Organized Stations – Kept service areas and side stations tidy throughout the shift.
Lead Server (Restaurant)
The Taj
01.2022 - 07.2023
- Supervision – Coordinated the dining room team and oversaw daily operations.
- Training Support – Helped onboard and mentor new team members.
- Guest Recovery – Addressed concerns proactively and ensured positive resolutions.
- Stockroom Organization – Maintained clean, well-labeled stock and supply rooms.
Server (Restaurant)
The Taj
08.2020 - 01.2022
- Fine Dining Etiquette – Followed formal service protocols in a high-end dining environment.
- Consistency – Maintained high service standards throughout each shift.
- Repeat Guest Building – Developed personal connections leading to repeat business.
Hospitality Trainee
Radisson Blu
06.2018 - 10.2018
- Cross-Department Exposure – Trained in food service, front office, and housekeeping operations.
- Adaptability – Learned to perform under varied hospitality demands and team structures.
- Foundational Guest Service – Built confidence in basic service, communication, and cleanliness protocols.
Education
Global Business Management -
Conestoga College
Kitchner, OntarioGlobal Hospitality Management -
Conestoga College
Waterloo, OntarioBachelor of Science - Hospitality & Hotel Administration
Institute Of Hotel Management, Pusa
Skills
- A-La-Carte Service – Confident in managing personalized table service and multiple courses in a fine dining setting
- Menu & Beverage Knowledge – Well-versed in ingredients, preparation methods, food presentation, and wine pairing
- Upselling Techniques – Skilled in recommending food and beverages in a guest-first, professional way
- POS Handling – Experienced with digital ordering systems and accurate cash management
- Guest Engagement – Builds genuine connections through warm, informative service interactions
- Opening & Closing Duties – Reliable in completing prep, cleaning, and setup/teardown efficiently
Certification
- Pro Serve Certification, Alberta Gaming, Liquor and Cannabis (AGLC), Canada
- Smart Serve Certification, Alcohol and Gaming Commission of Ontario (AGCO), Canada
- Food Handler Certificate, Traincan.inc
Timeline
Server
Banff Social
07.2025 - Current
Server (Restaurant)
Pur&Simple
10.2024 - Current
Server(Restaurant)
Fairmont Château Lake Louise
05.2024 - 09.2024
Server (Restaurant)
Hakkalicious
09.2023 - 05.2024
Lead Server (Restaurant)
The Taj
01.2022 - 07.2023
Server (Restaurant)
The Taj
08.2020 - 01.2022
Hospitality Trainee
Radisson Blu
06.2018 - 10.2018
Global Hospitality Management -
Conestoga College
Bachelor of Science - Hospitality & Hotel Administration
Institute Of Hotel Management, Pusa
Global Business Management -
Conestoga College
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