Shubham Sagar
Ontario,,Canada
Summary
Enthusiastic and skilled server with strong experience in fast-paced, high-end hospitality environments. Proven ability to enhance guest satisfaction through attentive service, efficient order handling, and bartending expertise. Committed to creating memorable dining experiences, with a focus on quality and professionalism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server (Restaurant)
Pur&Simple
Niagara Falls, Canada
10.2024 - Current
- Customer service – delivered friendly, attentive service to ensure a welcoming dining experience.
- POS Operation – Handled orders and payments efficiently using digital systems.
- Bartending – Prepared and served a variety of cocktails and beverages with consistency.
- Guest Satisfaction – Maintained positive guest interactions, leading to repeat visits, and compliments.
Server(Restaurant)
Fairmont Château Lake Louise
Alberta, Canada
05.2024 - 09.2024
- Fine dining service – provided upscale table service in a luxury resort setting.
- Food & Wine Knowledge – Recommended menu items and wine pairings tailored to guests' preferences.
- Professionalism – Maintained high standards of cleanliness, presentation, and guest etiquette.
- Guest Engagement – Built rapport with international guests, enhancing the overall dining experience.
Server (Restaurant)
Hakkalicious
Brampton, Canada
09.2023 - 05.2024
- High-Volume Service – Managed large sections independently in a fast-paced environment.
- Order Accuracy – Took precise orders, and ensured timely food and beverage delivery.
- Team Collaboration – Worked closely with kitchen and front staff to streamline service.
- Customer Relations – Developed strong guest connections, leading to positive reviews, and tips.
Captain (Restaurant)
The Taj
Delhi, India
01.2022 - 07.2023
- Leadership – Supervised service staff, and ensured smooth daily operations.
- Training and Development– Mentored new servers, and led team briefings.
- Problem Solving – Resolved guest complaints promptly, with professional communication.
- Quality Control – Ensured all service standards were consistently met.
Server (Restaurant)
The Taj
Delhi, India
08.2020 - 01.2022
- Service Excellence – Delivered high-quality guest service in a fine-dining restaurant.
- Performance – Recognized for reliability, and promoted to Captain within one year.
- Attention to Detail – Managed special requests and dietary needs with precision.
- Guest Experience – Maintained a courteous, attentive, and respectful service approach.
Trainee
Radisson Blu
Delhi, India
06.2018 - 10.2018
- Departmental Exposure – Trained across Food and Beverage, Kitchen, Front Office, and Housekeeping.
- Adaptability – Adjusted quickly to varied roles and departmental expectations.
- Hospitality Basics – Learned foundational skills in guest service, cleanliness, and teamwork.
- Hotel Operations – Gained insight into daily operations and guest interaction protocols.
Education
Global Business Management -
Conestoga College
Kitchner, Ontario, CanadaGlobal Hospitality Management -
Conestoga College
Waterloo, Ontario, CanadaBachelor of Science - Hospitality & Hotel Administration
Institute Of Hotel Management, Pusa
Delhi, IndiaSkills
- Customer Service – Friendly and reliable guest interactions
POS Operation – Fast and accurate order management
Guest Engagement – Builds strong guest rapport
Classic Cocktails – Skilled in preparing standard cocktails
Beverage & Food Service – Knowledgeable in liquor, wine, and food pairings
Certification
- Food Handler Certificate, Traincan.inc
- Smart Serve Certification, Ontario, Canada
- Pro serve, Alberta, Canada
Timeline
Server (Restaurant)
Pur&Simple
10.2024 - Current
Server(Restaurant)
Fairmont Château Lake Louise
05.2024 - 09.2024
Server (Restaurant)
Hakkalicious
09.2023 - 05.2024
Captain (Restaurant)
The Taj
01.2022 - 07.2023
Server (Restaurant)
The Taj
08.2020 - 01.2022
Trainee
Radisson Blu
06.2018 - 10.2018
Global Business Management -
Conestoga College
Global Hospitality Management -
Conestoga College
Bachelor of Science - Hospitality & Hotel Administration
Institute Of Hotel Management, Pusa
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