Shubham Nain
Toronto,ON
Summary
Dedicated limited licensee with concierge experience and a passion for property management. Proven track record of delivering exceptional customer service, managing front desk operations, and fostering a welcoming environment. Seeking a property management role to utilize my skills in resident relations, operational efficiency, and regulatory compliance.
Overview
2
2
years of professional experience
Work History
Concierge
Knights on Guard
Toronto, ON
01.2023 - Current
- Welcomed residents and guests with a warm and professional demeanor, effectively serving as the first point of contact for all inquiries and assistance requests.
- Effectively managed building access and security, monitoring surveillance systems, verifying visitor credentials, and implementing strict access control measures.
- Acted as a liaison between residents, property management, and maintenance teams, ensuring effective communication and quick resolution of maintenance issues.
- Maintained a comprehensive knowledge of the building's facilities, services, and local area, allowing for accurate and informative responses to resident queries.
Concierge
Iron Horse Security
Toronto, ON
05.2022 - 01.2023
- Implemented a streamlined package delivery and tracking system, reducing the number of lost packages and enhancing convenience for residents.
- Proficiently handled concierge-related administrative tasks, including managing resident reservations, coordinating transportation, and arranging various services upon request.
- Proactively identified and reported building maintenance issues to the appropriate teams, facilitating timely repairs and preventing potential hazards.
- Responded promptly to emergencies, including fire alarms, medical incidents, and security breaches, following established protocols and coordinating with appropriate authorities.
Concierge
Regal Security Inc.
Toronto, ON
12.2021 - 05.2022
- Collaborated with property management to implement improved concierge service procedures, resulting in increased efficiency and reduced response times.
- Successfully managed the concierge desk and ensured its cleanliness and organization, contributing to a positive and professional front-of-house appearance.
- Effectively handled emergency situations, following established protocols and providing calm and efficient support to residents during critical incidents.
- Assisted with event planning and execution, organizing social gatherings, holiday events, and building-wide activities to foster a sense of community among residents.
Education
Post Graduate Certificate - Strategic Management
Centennial College
Toronto, ON04.2023
Post Graduate Certificate - Financial Planning
George Brown College
Toronto, ON04.2022
BBA - Finance
Amity School of Business
Noida, India05.2017
Skills
- Decision Making
- Operations Management
- Performance Assessment
- Staff Coordination
- Relationship Building
- Administrative Leadership
Certifications
- CDEX 102 - Condominium Management Law
- CDEX 103 - Condominium Management Relationship Building
- CDEX 104 - Condominium Management Building Operations and Maintenance
- CDEX 105 - Condominium Management Financials
- ACMO Certificate Program: Advanced Security and Technology
Timeline
Concierge
Knights on Guard
01.2023 - Current
Concierge
Iron Horse Security
05.2022 - 01.2023
Concierge
Regal Security Inc.
12.2021 - 05.2022
Post Graduate Certificate - Strategic Management
Centennial College
Post Graduate Certificate - Financial Planning
George Brown College
BBA - Finance
Amity School of Business
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