SHUBHAM KUMAR
Summary
Highly professional enforcement specialist with strong experience in ensuring compliance with regulations and ordinances. Key strengths include thorough investigation, conflict resolution, and effective communication. Known for collaborating well with teams, adapting to changing needs, and consistently achieving results. Strong skills in problem-solving, attention to detail, and maintaining public safety and order.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard
Paragon Tactical Security
04.2023 - Current
- Ensured a safe environment for staff and visitors through proactive surveillance and effective communication
- Conducted thorough patrols of buildings and grounds to identify and investigate potential security concerns
- Greeted guests with professionalism and courtesy, fostering a welcoming yet secure environment
- Patrolled and monitored premises in company vehicle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Monitored CCTV cameras and alarm systems to detect and respond to security breaches.
- Coordinated with security teams and building supervisors using two-way radios, mobile phones, and other communication devices
- Inspected doors, windows, and gates to verify security and prevent unauthorized access
Line Cook
Ripley's Aquarium
02.2023 - Current
- Prepared meals and efficiently managed customer orders with accuracy and professionalism
- Greeted customers warmly to ensure a welcoming and positive experience
- Maintained stock levels and ensured inventory was adequately replenished
- Uphold hygiene and cleanliness standards in all work areas
- Set up and cleaned the cookie station to maintain operational readiness
- Conducted quality control checks to ensure all products met company standards
- Effectively managed time to handle tasks and meet service demands in a fast-paced environment
Technical Support Representative
Tele performance
06.2021 - 07.2022
- Delivered exceptional service in a high-volume, customer-focused environment, ensuring positive client experiences
- Effectively addressed customer inquiries and concerns through phone, email, and chat, achieving timely and satisfactory resolutions
- Provided step-by-step guidance to customers for resolving technical issues, ensuring clarity and efficiency
- Conducted follow-up communications to confirm client satisfaction and gather feedback for continuous service improvement
- Handled sensitive and confidential client information in compliance with corporate policies and industry regulations
Education
Protection Security and Investigation -
Conestoga College
04.2024
Certification
- Security License
- First Aid and CPR Level C Certificate
- Smart Serve License
- G Driving License
Accomplishments
- Basketball Championships
- Five-time State Basketball Champion.
- Two-time National Basketball Champion, representing the province in national tournaments.
- U-14 Best Athlete, Awarded Best Athlete of Tri-City Chandigarh (U-14) for outstanding performance in sports.
- National Cadet Camp (NCC) Awards
- Best Cadet and Best Rifle Shooting Award in the National Cadet Camp.
- Received an NCC Camp Award for excellence in discipline and performance.
Languages
English
Native or Bilingual
Timeline
Security Guard
Paragon Tactical Security
04.2023 - Current
Line Cook
Ripley's Aquarium
02.2023 - Current
Technical Support Representative
Tele performance
06.2021 - 07.2022
Protection Security and Investigation -
Conestoga College
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