Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shubham Khurana

Kingston,ON

Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Overview

4
4
years of professional experience

Work History

Telecommunications Technician

Bell Technical Solutions
07.2022 - Current
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Optimized network configurations for better signal quality and increased coverage area.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Responded to service requests during and after business hours.

Customer Service Representative

Shell Gas Station
01.2020 - 09.2021
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Education

High School Diploma -

Loyalist College of Applied Arts And Technology
Belleville, ON
05.2021

Skills

  • Safety awareness
  • Electrical Wiring
  • Network Troubleshooting
  • Work order completion
  • Fiber Optic Splicing
  • Wireless Networking
  • Troubleshooting and repair
  • First Aid/CPR

Timeline

Telecommunications Technician

Bell Technical Solutions
07.2022 - Current

Customer Service Representative

Shell Gas Station
01.2020 - 09.2021

High School Diploma -

Loyalist College of Applied Arts And Technology

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Shubham Khurana