SHUBHAM KATAL
Ottawa
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
Store Manager - Authorized Ultramar Retailer
Ultramar Gas Station
05.2022 - Current
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Ran business effectively to consistently achieve 110% of target sales each year.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Manager
Ultramar Gas Station
09.2020 - 05.2022
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Customer Service Representative
Ultramar Gas Station
01.2019 - 08.2020
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Education
Post Graduate Certificate - Sports Management
Algonquin College
Ottawa10-2020
Post Graduate Certificate - Marketing Management
Algonquin College
Ottawa10-2019
Bachelor of Commerce - Business
Delhi University
06-2016
Skills
- Client relationship building
- Complaint resolution
- Inventory management
- Operations management
- Team oversight
- Financial planning
Languages
English
Punjabi
Hindi
Top Business Performer 2023
Managed a store that exceeded company expectations in every category during the year 2023.
Timeline
Store Manager - Authorized Ultramar Retailer
Ultramar Gas Station
05.2022 - Current
Manager
Ultramar Gas Station
09.2020 - 05.2022
Customer Service Representative
Ultramar Gas Station
01.2019 - 08.2020
Post Graduate Certificate - Sports Management
Algonquin College
Post Graduate Certificate - Marketing Management
Algonquin College
Bachelor of Commerce - Business
Delhi University
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