Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shubham Goyal

Vaughan,ON

Summary

Looking to acquire a position that will enable utilizing knowledge, education, and experience. Combing strong interpersonal and communication skills, and committed to continual performance development in the workplace. Hardworking worker and successful in working long hours in challenging environments, and completing tasks.

Overview

4
4
years of professional experience

Work History

Delivery Associate

Amazon
09.2023 - 02.2024
  • Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Properly documented all specimens received using FLEX.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Senior System Associate

Infosys LTD
08.2020 - 03.2023
  • Managed and maintained the company's computer systems, networks, servers, and infrastructure
  • Performed system administration tasks, including installation, configuration, and troubleshooting of hardware and software components
  • Monitored system performance, identify potential issues, and implement proactive measures to ensure stability and efficiency
  • Provided technical support and assistance to end-users, addressing inquiries, resolving problems, and offering guidance
  • Collaborated with cross-functional teams to plan and execute IT projects, ensuring seamless system upgrades, migrations, and deployments.

Customer Support Executive

Tech Mahindra
04.2020 - 08.2020
  • Followed up with customers to support satisfaction and resolve any issues
  • Resolved product or service problems by clarifying customer’s complaints and determining problems
  • Assisted customers with product selection, order entry, and payment processing
  • Improved and increased store sales through positive attitude and knowledge of products
  • Monitored customer feedback and confirmed customer satisfaction.

Education

Project Management in Business -

Georgian @ILAC
Toronto, ON
12.2023

Bachelor's of Computer applications in Computer Applications -

Chitkara University
Chandigarh, Chandigarh
05.2020

Skills

  • Customer service and communication
  • Self motivated
  • Fast reflex
  • Strong leadership skills
  • Work area sanitization
  • Extremely organized
  • Active listening
  • Problem solving ability
  • Calm and professional under pressure

Languages

English
Full Professional

Timeline

Delivery Associate

Amazon
09.2023 - 02.2024

Senior System Associate

Infosys LTD
08.2020 - 03.2023

Customer Support Executive

Tech Mahindra
04.2020 - 08.2020

Project Management in Business -

Georgian @ILAC

Bachelor's of Computer applications in Computer Applications -

Chitkara University

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Shubham Goyal