Shubham Gour
Surrey,Canada
Summary
DEDICATED CUSTOMER SERVICE & SALES SPECIALIST
Bridge customer needs with exceptional service and effective solutions.
Design and implement customer-centric strategies, leveraging a deep understanding of sales processes, inventory management, and client relations. Skilled in utilizing effective communication, problem-solving, and leadership to enhance customer experiences and drive business growth. Experienced in managing cross-functional teams, optimizing processes, and fostering a collaborative work environment.
An enthusiastic and proactive leader committed to significantly impacting fast-paced environments, retail industries, and customer-focused organizations.
Customer Service Excellence | Sales & Inventory Management | Effective Communication & Problem Solving | Team Collaboration & Leadership | Process Simplification & Optimization | Strategic Business Development
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cook & Multi-Tasking Associate
Popeyes Louisiana Kitchen
01.2023 - Current
- To ensure smooth and efficient service, perform diverse roles, including cooking, cashiering, drive-thru operations, and packaging
- Consistently interact with customers, providing exceptional service and fostering a welcoming dining experience
- Effectively upsell menu items to increase sales and enhance customer satisfaction.
Business Development Manager
Sangeeta Murti Art
01.2019 - 01.2023
- Directed cross-functional teams to create and implement strategic business plans, leading to market expansion
- Secured key contracts and partnerships by negotiating effectively, boosting company growth
- Conducted in-depth market analysis to identify trends, driving innovation and competitive advantage
- Managed labour and resources efficiently, completing projects on time and exceeding client expectations
- Provided post-sales support, maintaining high customer satisfaction and loyalty.
Customer Service Associate
Jindal Intellicom (Zomato Process)
01.2018 - 01.2019
- Delivered top-tier customer service through chat, email, and phone, resolving inquiries swiftly
- Worked closely with cross-functional teams to enhance customer experiences and streamline processes.
Customer Service Associate
McDonald's India
01.2017 - 01.2018
- Ensured customer satisfaction by processing orders accurately and maintaining a clean, organized environment
- Assisted in inventory management, ensuring the availability of essential supplies
- Demonstrated excellent communication skills in customer and team interactions.
Education
Master of Business Administration (MBA) -
University Canada West
Vancouver, BC01.2024
Bachelor of Commerce (B. Com) -
University of Delhi, Sri Aurobindo College
01.2015
Skills
- Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint)
- Skilled in utilizing virtual meeting and training platforms, including Zoom, Google Meet, and Slack
- Expertise in Customer Relationship Management (CRM) and Point of Sale (POS) systems
- Knowledgeable in ADP and scheduling software, specifically Clearview
Certification
- Serving It Right
- Certificate in Digital Marketing Associate (CDMA)
- Python 101 for Data Science (IBM)
Timeline
Cook & Multi-Tasking Associate
Popeyes Louisiana Kitchen
01.2023 - Current
Business Development Manager
Sangeeta Murti Art
01.2019 - 01.2023
Customer Service Associate
Jindal Intellicom (Zomato Process)
01.2018 - 01.2019
Customer Service Associate
McDonald's India
01.2017 - 01.2018
Master of Business Administration (MBA) -
University Canada West
Bachelor of Commerce (B. Com) -
University of Delhi, Sri Aurobindo College
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