Summary
Overview
Work History
Education
Skills
Certification
Projects
Accomplishments
Timeline
Generic

Shubham Gour

SURREY,British Columbia

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cook/ Kitchen Team Lead

Popeyes Louisiana Kitchen
Langley, Canada
06.2023 - Current
  • Streamlined kitchen operations by optimizing ingredient layout and cooking workflows, resulting in a 20% reduction in meal preparation time while maintaining quality standards.
  • Managed inventory levels and executed timely restocking of supplies to ensure uninterrupted kitchen operations and prevent service delays.
  • Collaborated with supply chain teams to forecast ingredient demand, reducing food waste by 15%, and maintaining stock availability of high-demand items.
  • Enforced strict adherence to food safety protocols and hygiene standards through regular inspections, in compliance with HACCP and company guidelines.
  • Provided hands-on leadership and support to kitchen staff, promoting a collaborative and high-performance team culture.
  • Recognized by management for exceptional reliability, punctuality, and effective leadership during high-pressure service periods.

Business Development Manager

Sangeeta Murti Art
Gaya, India
03.2017 - 02.2023
  • Oversaw full-cycle business operations, including sales, marketing, inventory management, and client relations, resulting in 40% revenue growth over five years.
  • Collaborated with artisans to design and launch over 50 new handcrafted products annually, aligning with market trends and customer preferences.
  • Recruited, trained, and supervised seasonal staff, boosting peak-period order fulfillment by 35% while upholding quality standards.
  • Represented the brand at national trade fairs, establishing B2B partnerships, and expanding wholesale distribution channels.
  • Improved profit margins by 15% through cost-effective vendor negotiations and enhancements to inventory control systems.
  • Conducted customer feedback analysis and competitive benchmarking to inform product development and optimize service delivery.

Management Trainee

Sangeeta Murti Art
Gaya, India
06.2015 - 03.2017
  • Supported daily business operations, including sales, inventory management, and client service, gaining practical experience in a fast-paced, handcrafted goods environment.
  • Collaborated with management and artisans to streamline order processing workflows, improving delivery timelines during high-demand periods.
  • Conducted market research and gathered customer feedback to assist in product development and marketing strategy refinement.
  • Maintained manual inventory records and contributed to implementing stock control measures, reducing product discrepancies.
  • Assisted in trade show preparation and represented the brand on-site, enhancing customer engagement and increasing brand visibility.
  • Coordinated with suppliers to ensure timely product deliveries and supported customer service improvements through process enhancements.

Education

MBA -

University Canada West
Vancouver
06-2024

Bachelors of Commerce -

University of Delhi
Delhi, India
06-2015

Skills

  • Customer Service Excellence
  • Client Relationship Management (CRM)
  • Conflict Resolution and Grievance Handling
  • B2B Sales and Communication
  • Team Leadership and Staff Supervision
  • Operations and Inventory Management
  • Supply Chain Coordination
  • Cost Control and Quality Assurance
  • Food Safety Compliance (HACCP)
  • Business Development and Market Forecasting
  • Product Development Support
  • Time Management and Multitasking
  • Decision-Making and Problem Solving
  • Financial Data Analysis
  • Predictive Analytics and Modelling
  • SQL and Database Management
  • Data Cleaning and Preprocessing
  • Microsoft Excel (Advanced)
  • Tableau and Business Intelligence Dashboards

Certification

  • Python 101 for Data Science, IBM, 2024
  • Serving It Right
  • Certificate in Digital Marketing Associate (CDMA)

Projects

  • University Registration Portal Development using AWS
  • Predictive Analytics for Credit Assessment
  • Mobile Device Classification and Price Prediction

Accomplishments

Best Team Lead – Popeyes Louisiana Kitchen (2024)
Honoured for exceptional leadership, team coordination, and operational efficiency across multiple high-volume shifts.

Employee of the Month – Popeyes Louisiana Kitchen
Awarded five times (Dec 2023, Apr 2024, Aug 2024, Nov 2024, Jan 2025) for consistent performance, reliability, and outstanding contribution.

Timeline

Cook/ Kitchen Team Lead

Popeyes Louisiana Kitchen
06.2023 - Current

Business Development Manager

Sangeeta Murti Art
03.2017 - 02.2023

Management Trainee

Sangeeta Murti Art
06.2015 - 03.2017

MBA -

University Canada West

Bachelors of Commerce -

University of Delhi

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Shubham Gour