Shubham Gogna
Toronto,ON
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
Allstate Corp
03.2024 - Current
- Improved claim resolution times by efficiently managing a caseload of 120+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Claims Advisor
TD Insurance
01.2023 - 02.2024
- Provided exceptional customer service by addressing client concerns and keeping them informed throughout the claims process.
- Reduced claim resolution time by implementing streamlined workflow processes.
- Managed a high volume of claims, ensuring timely settlements for clients.
- Improved department productivity through effective communication and teamwork among colleagues.
- Streamlined interdepartmental communication by establishing clear channels for sharing relevant claim information among team members.
Insurance Advisor
TD Insurance
07.2021 - 02.2023
- Conducted financial needs analysis to accurately assess customers' eligibility for various insurance product
- Handled high-volume of customer inquiries in a professional and timely manner, resulting in a 64% resulting in legendary experience to clients
- Developed and implemented a sales training program for new hires that decreased hold times by 35%
- Sales subject matter expert
- Collaborated with cross-functional teams to identify and resolve technical problems, resulting in improved operational efficiency
- Maintained a comprehensive knowledge of the insurance industry, including regulations, trends, and best practices
Insurance Advisor
Desjardins Insurance
10.2020 - 07.2021
- Use company software to analyze customer needs, write quotes and issue polices on behalf of Certas Home and Auto
- Communicate through presentations to share information with peers
- Viewed reports regularly to make sure processing was conducted efficiently.
- Processed applicant's payments, corrections, endorsements and cancellations
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales 30%.
Sales Specialist
Bell Canada
05.2019 - 10.2020
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Increased sales revenue by developing and implementing strategic sales plans.
Education
CIP Enrolled -
Insurance Institute of Canada
Bachelor of Computer Applications -
Amity University
Paralegal -
Sheridan College
Skills
- Effective Communication
- Ability to Multitask
- Fast Learner
- Planning and Time Management
- Problem solving
- Document Preparation
- Ability to Work in Team
- Microsoft Office
Timeline
Claims Adjuster
Allstate Corp
03.2024 - Current
Claims Advisor
TD Insurance
01.2023 - 02.2024
Insurance Advisor
TD Insurance
07.2021 - 02.2023
Insurance Advisor
Desjardins Insurance
10.2020 - 07.2021
Sales Specialist
Bell Canada
05.2019 - 10.2020
CIP Enrolled -
Insurance Institute of Canada
Bachelor of Computer Applications -
Amity University
Paralegal -
Sheridan College
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