Shubham Gogna
Toronto,ON
Summary
Flexible and versatile Business Analyst experienced in Insurance Inudstry specializing in developing innovative solutions to organizational problems. Advanced knowledge of asset tracking software.
Overview
5
5
years of professional experience
Work History
Business Analyst
TD Insurance
Markham, ON
07.2021 - Current
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with and provided subject matter expertise to business partners on risk management, compliance, and successful implementation of projects
- Built trusting relationships and provided guidance to support the development of colleagues.
- Working knowledge of research methodologies, SQL, Figma, and other product tools
Business Analyst
Desjardins Insurance
Brampton, ON
10.2020 - 07.2021
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Communicate through presentations to share information with peers
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Analyzed customer data to determine trends in purchasing behavior.
- Processed applicant's payments, corrections, endorsements and cancellations
Help Desk Analyst
Bell Canada
Toronto, ON
05.2019 - 10.2020
- Trained new employees on support processes, procedures and knowledge base.
- Installed software applications on user systems according to company policies.
- Performed cost-benefit analysis of proposed changes to business processes.
- Developed reports using SQL queries to track progress against key performance indicators.
Education
General Insurance License (Level 2 AB + BC)
06.2021
OTL (Other Than Life Insurance) -
IIC- Insurance Institute of Canada
01.2019
Paralegal
Sheridan College
Brampton, ON06.2018
Bachelors of Computer Applications -
Amity University
Skills
- Effective Communication
- Ability to Multitask
- Fast Leaner
- Planning and Time Management
- Decision making
- Problem solving
- Document Preparation
- Ability to Work in Team
- Data Analysis
- Microsoft Office
- Information Flow Management
Timeline
Business Analyst
TD Insurance
07.2021 - Current
Business Analyst
Desjardins Insurance
10.2020 - 07.2021
Help Desk Analyst
Bell Canada
05.2019 - 10.2020
General Insurance License (Level 2 AB + BC)
OTL (Other Than Life Insurance) -
IIC- Insurance Institute of Canada
Paralegal
Sheridan College
Bachelors of Computer Applications -
Amity University
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