Shubham Gogna
Brampton,ON
Summary
Seasoned Business Analyst offering 2 years IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
6
6
years of professional experience
Work History
Business Analyst
TD INSURANCE
07.2021 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Executed analysis of risks and identified risk mitigation strategies.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
INSURANCE ADVISOR
ANJALI OKA AGENCY
10.2020 - 07.2021
- Use company software to analyze customer needs, write quotes and issue polices on behalf of Certas Home and Auto
- Calculate premiums and establish payment methods
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Promoted products to customer in person, writing and by telephone
- Processed applicant's payments, corrections, endorsements and cancellations
TELECOMMUNICATIONS TECHNICIAN
Bell Canada
05.2019 - 10.2020
- Coordinated installation of all new users and relocations of existing users
- Assists with maintenance of client policies and data entry for the instrument placement
- Handle outgoing/incoming calls from customers regarding any product issues/ concerns
- Read blueprints and schematics to correctly place equipment
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Paralegal
PARALEGAL, Axces
07.2018 - 04.2019
- Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays
- Conferred with clients and other involved parties to gather and track case information.
TRUCK DISPATCHER, Ludwick Trucking Inc
04.2017 - 04.2018
- Closely monitored dispatch board to triage and prioritize over daily calls
- Kept detailed track of all available field personnel and all in-progress and completed calls.
Education
Bachelors of Computer Applications -
Amity University
OTL (Other Than Life Insurance) -
IIC- Insurance Institute of Canada
01.2019
Paralegal
Sheridan College
Brampton, ON06.2018
Skills
- Superior Customer Service
- Communication
- Performing risk analysis
- Sales
- Planning and Time Management
- Decision making
- Problem solving
- Document Preparation
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office
- Information Flow Management
Timeline
Business Analyst
TD INSURANCE
07.2021 - Current
INSURANCE ADVISOR
ANJALI OKA AGENCY
10.2020 - 07.2021
TELECOMMUNICATIONS TECHNICIAN
Bell Canada
05.2019 - 10.2020
Paralegal
PARALEGAL, Axces
07.2018 - 04.2019
TRUCK DISPATCHER, Ludwick Trucking Inc
04.2017 - 04.2018
Bachelors of Computer Applications -
Amity University
OTL (Other Than Life Insurance) -
IIC- Insurance Institute of Canada
Paralegal
Sheridan College
Similar Profiles
Samanpreet KaurSamanpreet Kaur
Contact Center Representative & Insurance Sales Advisor at TD InsuranceContact Center Representative & Insurance Sales Advisor at TD Insurance
Prabhu BosePrabhu Bose
Insurance Advisor at TD InsuranceInsurance Advisor at TD Insurance
Rohit KumarRohit Kumar
Total Loss Claims Advisor at TD InsuranceTotal Loss Claims Advisor at TD Insurance
MEENAL PARIHARMEENAL PARIHAR
Insurance Advisor / Investigations – First Response Centre (Special Assignment) at TD InsuranceInsurance Advisor / Investigations – First Response Centre (Special Assignment) at TD Insurance
Upneet LubanaUpneet Lubana
Senior Fund Administrator, Hedge Funds at SS&C Technologies. IncSenior Fund Administrator, Hedge Funds at SS&C Technologies. Inc