Shubham Gogna
Brampton,ON
Summary
Seasoned Business Analyst offering 2 years IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
6
6
years of professional experience
Work History
Business Analyst
TD INSURANCE
07.2021 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Executed analysis of risks and identified risk mitigation strategies.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
INSURANCE ADVISOR
ANJALI OKA AGENCY
10.2020 - 07.2021
- Use company software to analyze customer needs, write quotes and issue polices on behalf of Certas Home and Auto
- Calculate premiums and establish payment methods
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Promoted products to customer in person, writing and by telephone
- Processed applicant's payments, corrections, endorsements and cancellations
TELECOMMUNICATIONS TECHNICIAN
Bell Canada
05.2019 - 10.2020
- Coordinated installation of all new users and relocations of existing users
- Assists with maintenance of client policies and data entry for the instrument placement
- Handle outgoing/incoming calls from customers regarding any product issues/ concerns
- Read blueprints and schematics to correctly place equipment
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Paralegal
PARALEGAL, Axces
07.2018 - 04.2019
- Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays
- Conferred with clients and other involved parties to gather and track case information.
TRUCK DISPATCHER, Ludwick Trucking Inc
04.2017 - 04.2018
- Closely monitored dispatch board to triage and prioritize over daily calls
- Kept detailed track of all available field personnel and all in-progress and completed calls.
Education
Bachelors of Computer Applications -
Amity University
OTL (Other Than Life Insurance) -
IIC- Insurance Institute of Canada
01.2019
Paralegal
Sheridan College
Brampton, ON06.2018
Skills
- Superior Customer Service
- Communication
- Performing risk analysis
- Sales
- Planning and Time Management
- Decision making
- Problem solving
- Document Preparation
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office
- Information Flow Management
Timeline
Business Analyst
TD INSURANCE
07.2021 - Current
INSURANCE ADVISOR
ANJALI OKA AGENCY
10.2020 - 07.2021
TELECOMMUNICATIONS TECHNICIAN
Bell Canada
05.2019 - 10.2020
Paralegal
PARALEGAL, Axces
07.2018 - 04.2019
TRUCK DISPATCHER, Ludwick Trucking Inc
04.2017 - 04.2018
Bachelors of Computer Applications -
Amity University
OTL (Other Than Life Insurance) -
IIC- Insurance Institute of Canada
Paralegal
Sheridan College