Shubham Deep
Kamloops,BC
Summary
Experienced casino supervisor with a strong focus on operational efficiency, staff training, and compliance with gaming laws. Proven track record in enhancing team performance and guest satisfaction. Adept at improving service quality and operational practices in casino settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Table Games Floor Supervisor
Cascades Casino
Kamloops, British Columbia
04.2024 - Current
- Oversaw dealer operations to ensure adherence to gaming regulations and dealing accuracy.
- Ensured compliance with all applicable gaming regulations and laws.
- Conducted comprehensive training sessions for dealers on game rules and regulations, enhancing team competency.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Spearheaded casino table games operations, ensuring regulatory compliance and high service standards.
Table Games Dealer
Cascades Casino
Kamloops, British Columbia
03.2023 - Current
- Adhered to established policies and procedures while dealing at tables.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Provided friendly customer service to guests at the casino table games area.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Performed functional game duties quickly by efficiently handling money and chips.
Park Attendant
Apex Adventure Plex
Kamloops, British Columbia
05.2023 - 02.2024
- Inspected playground equipment for safety hazards and reported any issues to supervisor.
- Delivered crucial safety information to patrons and checked machinery before starting rides.
- Provided first aid assistance in emergency situations.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Customer Service Cashier
Stags Head Liquor Store
Kamloops, British Columbia
04.2022 - 01.2024
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash registers to process payments for goods and services.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
Clerk
Twisted Spirits Liquor Store
Kamloops, British Columbia
04.2023 - 12.2023
- Trained staff members to perform work activities and use computer applications.
- Created memos, letters, emails, reports, presentations as requested by management.
- Entered data into computer systems accurately and efficiently.
- Maintained inventory levels of product supplies and equipment as needed.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Customer Support Specialist
Teleperformance, Uber Technologies
Chandigarh, India
12.2020 - 01.2022
- Prepared daily activity reports summarizing activities related to customer support requests.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Created detailed reports on customer feedback for management review.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
Backend Developer
Tech Mahindra, Bell Canada
Chandigarh, India
02.2019 - 04.2020
- Implemented RESTful web services for various client-side applications.
- Collaborated with front-end developers to ensure seamless integration of web services and optimize user experience.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Deployed software updates and bug fixes on production servers in a timely manner.
- Monitored equipment function to verify conformance with specifications.
Education
Post-Baccalaureate Diploma - Business Administration
Thompson Rivers University
Kamloops, BC12-2024
Bachelor of Arts - General Studies
Panjab University
Chandigarh, India06-2018
Diploma - Electrical Engineering
Govt. Polytechnic College
Amritsar, India06-2014
Skills
- Expertise in Gaming Compliance
- Exceptional leadership
- Customer Relationship Management
- Conflict resolution
- Strategic planning
- Compliance monitoring
- Training employees
- Observing operations
- Policy enforcement
- Employee scheduling
- Team development
Certification
- Serve it right
- Gaming License
- AI for everyone
- Skill Enhancement Workshop
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Affiliations
- Technology
- Travelling
- Gaming
- Learning Flexibility
- Personal Development
Accomplishments
- Customer Service Excellence Award
- Employee of the Month Award
- Top Performer Award
References
References available upon request.
Timeline
Table Games Floor Supervisor
Cascades Casino
04.2024 - Current
Park Attendant
Apex Adventure Plex
05.2023 - 02.2024
Clerk
Twisted Spirits Liquor Store
04.2023 - 12.2023
Table Games Dealer
Cascades Casino
03.2023 - Current
Customer Service Cashier
Stags Head Liquor Store
04.2022 - 01.2024
Customer Support Specialist
Teleperformance, Uber Technologies
12.2020 - 01.2022
Backend Developer
Tech Mahindra, Bell Canada
02.2019 - 04.2020
Post-Baccalaureate Diploma - Business Administration
Thompson Rivers University
Bachelor of Arts - General Studies
Panjab University
Diploma - Electrical Engineering
Govt. Polytechnic College
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