Shubham Dalal
Sydney,NS
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Kitchen Crew Member
McDonalds
Glace Bay, NS
11.2023 - Current
- Greeted customers warmly upon arrival and responded promptly to their inquiries.
- Communicated effectively with fellow kitchen staff members on tasks assigned throughout the shift.
- Took initiative to resolve customer complaints without involving a supervisor.
- Maintained cleanliness of kitchen area and equipment, including mopping floors and sanitizing surfaces.
Customer Service Representative
India Bulls
New Delhi, India
09.2022 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Max BPO
Noida, India
03.2021 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Post-Baccaleurate Diploma - Supply Chain Management
Cape Breton University
Sydney, NS05-2025
Bachelor of Science - Nautical Sciences
TS Chanakaya
Mumbai07-2018
Skills
- Inquiry Resolution
- Inbound And Outbound Calling
- Outside Sales
- Food Safety Understanding
- Inventory Control
- Listening
- MS Office skills
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Kitchen Crew Member
McDonalds
11.2023 - Current
Customer Service Representative
India Bulls
09.2022 - 07.2023
Customer Service Representative
Max BPO
03.2021 - 12.2021
Post-Baccaleurate Diploma - Supply Chain Management
Cape Breton University
Bachelor of Science - Nautical Sciences
TS Chanakaya
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