Shubham Bajaj
Mississauga
Summary
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance.
Overview
5
5
years of professional experience
Work History
Team Leader
Domino’s
07.2023 - Current
- Analyzing daily sales data and performance metrics to identify trends, assisting in demand forecasting, staffing, and inventory management.
- Leading process improvements in operational workflows, contributing to better efficiency and a 10% reduction in operational costs.
- Managing store financials, including budgeting, cost control, and profitability analysis, ensuring alignment with business goals.
- Conducting performance reviews and provided training, enhancing team skills and customer service, leading to a satisfaction rate above 90%.
- Nurturing long-term partnerships by maintaining open lines of communication and providing consistent support.
- Developing comprehensive training materials that facilitated faster customer proficiency with the product.
- Delivering personalized product recommendations to customers based on usage patterns, enhancing their overall experience.
- Collaborating with sales and marketing teams to provide insights on customer feedback, shaping future product developments.
Inside Sales Representative
Rugs Beyond Inc
10.2021 - 06.2023
- Build and maintain daily relationships with customers and manage their accounts.
- Support company goals using good communication and proven methods.
- Process customer orders from start to finish.
- Make sure order and invoice details are correct.
- Contact customers to get missing info and answer their questions.
- Share customer feedback with the team to help improve service.
- Track sales progress and report any issues or delays.
- Set up new customer accounts when needed.
- Keep customer records updated and accurate.
- Work with the logistics team to make sure orders are delivered on time.
- Team up with other departments like sales, shipping, and finance to give great customer service.
Customer Service Representative
BYJU'S
09.2020 - 09.2021
- Managed daily communication with 60+ retail buyers, providing support and resolving issues efficiently.
- Assisted in creating training manuals and HR documentation to standardize employee onboarding and training processes.
- Analyzed employee performance data to identify training needs, contributing to a 10% improvement in employee retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
International Business One-Year Advanced Diploma program -
Red River College
Winnipeg, Manitoba01.2020
Bachelor of Business Administration - undefined
Jagannath University
01.2018
Skills
- Team leadership
- Problem solving
- Communication
- Operational efficiency
- People management
- Work Planning and Prioritization
- Analytical thinking
- Goal setting
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Team Leader
Domino’s
07.2023 - Current
Inside Sales Representative
Rugs Beyond Inc
10.2021 - 06.2023
Customer Service Representative
BYJU'S
09.2020 - 09.2021
Bachelor of Business Administration - undefined
Jagannath University
International Business One-Year Advanced Diploma program -
Red River College
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