Shubham Asija
Toronto,ON
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Store Sales Manager
Value Mobile
Toronto, ON
04.2019 - 12.2023
- Assisted customers in making informed purchasing decisions by providing tailored recommendations based on their needs and preferences.
- Analyzed sales data regularly to identify trends and adjust strategies as needed to capitalize on opportunities or address challenges.
- Supervised daily operations of the store including opening/closing procedures ensuring smooth functioning.
- Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
- Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.
Sales Specialist
Value Mobile
Toronto, ON
01.2018 - 03.2019
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Customer Care Professional
Airtel
CHANDIGARH
06.2015 - 08.2016
- Boosted customer retention levels by providing tailored recommendations for additional products or services that met their unique requirements.
- Managed high-stress situations calmly and effectively, diffusing tense interactions between customers and staff members when needed.
- Provided excellent support to customers, troubleshooting technical issues and guiding them through resolution steps..
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
GED -
Lambton College of Applied Arts And Technology
Sarnia, ON04.2018
BBA - BUSINESS AND FINANCE
DAV COLLEGE CHANDIGARH
CHANDIGARH07.2015
Skills
- Customer Service
- Store operations
- Sales Reporting
- Brand Awareness
- Staffing
- Training and mentoring
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Store Sales Manager
Value Mobile
04.2019 - 12.2023
Sales Specialist
Value Mobile
01.2018 - 03.2019
Customer Care Professional
Airtel
06.2015 - 08.2016
GED -
Lambton College of Applied Arts And Technology
BBA - BUSINESS AND FINANCE
DAV COLLEGE CHANDIGARH