SHUBHAM AHIR
HAMILTON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Industrial Cleaner
Atlantic Beef Products Inc.
06.2023 - Current
- Implement and follow proper safety procedures to ensure a clean and hazard-free work environment for all employees.
- Implementing and maintaining effective cleaning processes to ensure a safe and hygienic working environment for all employees.
- Ensure the proper handling, disposal, and storage of hazardous materials in accordance with regulatory guidelines.
- Conduct regular inspections and audits of cleaning processes and procedures to identify any areas for improvement and ensure compliance with industry standards.
Process Guide
Amazon
02.2022 - 05.2023
- Develop and implement innovative strategies to improve process efficiency and productivity.
- Identify opportunities for process improvement and provide recommendations to streamline operations and increase efficiency.
- Identify and address any potential bottlenecks in the process to ensure smooth and continuous operations.
- Provide ongoing training and support to team members to ensure they understand and adhere to company policies and procedures.
- Collaborate with cross-functional teams to gather information and identify areas for process improvement and optimization.
Security Guard
GardaWorld
04.2021 - 11.2022
- Monitored premises to ensure safety and security for all personnel.
- Regularly patrolled key patrols to identify and address potential security risks.
- Responded promptly to alarms and incidents, ensuring swift resolution.
- Managed access control by verifying identification of visitors and staff.
- Provided exceptional customer service while interacting with the public and employees.
Education
2 Year Diploma -
CDI College
Montreal, QCSkills
- Workflow optimization
- Equipment management
- Interior and exterior patrol
- CCTV monitoring
- Power washer operation
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Industrial Cleaner
Atlantic Beef Products Inc.
06.2023 - Current
Process Guide
Amazon
02.2022 - 05.2023
Security Guard
GardaWorld
04.2021 - 11.2022
2 Year Diploma -
CDI College