Shubham Doshi
Surrey,Canada
Summary
Recent Computer Science graduate with a strong foundation in technical problem-solving, customer service, and team management. Experienced as a Shift Manager, overseeing operations, resolving customer complaints, and training team members to deliver exceptional service. Recently worked as a Technical Support Advisor, providing effective solutions to technical issues, troubleshooting hardware and software, and ensuring customer satisfaction. Skilled in multitasking, communication, and adapting quickly to new technologies and challenges. Eager to contribute a combination of technical expertise and leadership abilities to drive success in a dynamic work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
Teleperformance USA
08.2024 - Current
- Providing first level technical solutions in regards to installation, operation and maintenance of mobile, tablets and wireless earbuds.
- Answering inbound customer queries.
- Building and maintaining positive customer relations by offering personalized solutions.
- Ensuring requests are handled appropriately by coordinating with various functions within the company.
- Schedule service calls and follow up with customers/clients in regards to repair and queries for their devices.
- Troubleshooting and resolving technical issues using established diagnostics tools and procedures.
- Responsible for accurate data input using prescribed applications.
- Exceptional call handling soft skills, with the ability to conduct active listening while being empathetic and reassuring the customer.
Shift Manager
Pizza Hut
05.2019 - 01.2024
- Creating work schedules for other employees
- Assigning tasks for employees to complete during shifts
- Thinking fast and doing multiple tasks during rush hours
- Promoting specials, products, and services
- Reporting on daily activities, sales, and issues as they arise
- Managing stock, anticipating needs, and making orders when necessary
- Delegating additional responsibilities during busy hours
- Cash Handling
- Customer Service Experience for 3+ years
- Managed and developed a team comprised of 20 personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
- Contact: Patrick Benett, Restaurant General Manager - +1 778-257-4578
- Contact: Surinder Singh, Assistant Store Manager - +1 250-879-0973
Line Cook
Brown Social House
02.2023 - 06.2023
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Team Member
Gourmet Greens
05.2022 - 12.2022
- Maintaining a customer-friendly environment
- Engaging and interacting with customers
- Work efficiently in a fast-paced environment
- Price, stock, and consistently place orders for groceries, dairy, and bread
- Ensuring FIFO rotation of all the inventory
- Contact: Rakesh Vashisht, Owner - +1 250-320-6152
Team Member
Fraser Cart Indian Store
04.2022 - 09.2022
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Monitored and verified merchandise for proper prices and labels.
- Maintained database systems to track and analyze operational data.
- Assisted customers in selecting merchandise best suited to needs.
Education
Bachelors - Computing Science
Thompson Rivers University
Kamloops, BC01.2024
Skills
- Team Leadership
- Staff Training and Development
- Performance Evaluation
- Customer Service Management
Certification
- Google Data Analytics Capstone: Complete a Case Study
- Google: System Administration and IT Infrastructure Services
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Technical Support Advisor
Teleperformance USA
08.2024 - Current
Line Cook
Brown Social House
02.2023 - 06.2023
Team Member
Gourmet Greens
05.2022 - 12.2022
Team Member
Fraser Cart Indian Store
04.2022 - 09.2022
Shift Manager
Pizza Hut
05.2019 - 01.2024
- Google Data Analytics Capstone: Complete a Case Study
- Google: System Administration and IT Infrastructure Services
Bachelors - Computing Science
Thompson Rivers University
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