Shubh Patel
Wainwright,AB
Summary
Professional dedicated to enhancing customer satisfaction through exceptional service and support. Expertise in retaining product and service knowledge to resolve issues efficiently. Proven track record in driving sales growth while effectively addressing diverse customer concerns.
Overview
5
5
years of professional experience
Work History
Customer Care Associate
Bigbazar
India, Gujarat
05.2023 - 01.2025
- Advised customers on how to use products correctly or get the most out of them.
- Provided customer service through live chat, email and phone support.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Updated system with order specifics and customer details, preferences, and billing information.
- Processed orders, returns, exchanges, refunds and payments accurately.
- Followed up with customers to ensure satisfaction with resolution.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Developed strategies for improving customer service operations.
VMC Operator
shree ram krishna engineering
India, Gujarat
01.2020 - 03.2023
- Trained operators on VMC machine usage and safety protocols.
- Inspected finished parts for compliance with customer specifications and company standards.
- Assisted in troubleshooting tooling, programming, and mechanical issues.
- Developed processes enhancing productivity while ensuring high-quality standards.
- Managed loading and unloading of tool parts from trucks and storage.
- Stopped machines for tooling changes, setup adjustments, or workpiece repositioning as per machining sequences.
- Implemented operational improvements leading to cost savings and increased efficiency.
Education
MBA - Management
Sangai International University
Manipur,india06-2022
Skills
- Customer service
- Problem solving
- Team collaboration
- Product knowledge
- Training and development
- Decision-making
- Customer relations
- First call resolution
Timeline
Customer Care Associate
Bigbazar
05.2023 - 01.2025
VMC Operator
shree ram krishna engineering
01.2020 - 03.2023
MBA - Management
Sangai International University
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