SHUBH KASHYAP
Alhambra
Summary
Lead Analyst in financial services with a strong emphasis on enhancing customer satisfaction and retention. Successfully resolved complex issues by implementing effective strategies and collaborating with cross-functional teams to optimize processes. Recognized for contributions to team performance and operational efficiency.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Associate
American Express
Gurugram
10.2023 - 09.2024
- Provided exemplary customer service to American Express cardmembers, addressing inquiries and resolving issues promptly and professionally across multiple communication channels.
- Implemented strategies to enhance customer satisfaction and retention, collaborated with cross-functional teams to optimize processes, and achieved measurable improvements in team performance and operational efficiency.
- Collaborated with team members to enhance customer service processes and protocols.
- Trained new associates on company policies and customer interaction best practices.
Business Development Executive
Rita Finance and Leasing Limited
New Delhi
12.2022 - 09.2023
- Conducted market research to identify industry trends and competitor strategies, and collaborated with internal teams to develop tailored leasing solutions.
Associate Product Consultant
Cvent
Gurugram
07.2022 - 11.2022
- Collaborated with product and engineering teams to identify and implement product improvements based on customer feedback.
- Developed detailed product specifications and user stories to ensure product quality and usability.
Customer Care Professional
American Express
Gurugram
03.2021 - 02.2022
- Providing top-tier service to card members, resolving inquiries, managing accounts, and promoting customer satisfaction.
- Additionally, adept at navigating complex systems, adhering to compliance standards, and contributing to a positive team environment.
Education
Senior Secondary -
National Institute of open schooling
09-2023
High School -
Saraswati Bal Mandir
New delhi05-2015
Skills
- Customer Service
- Communication Skills
- Problem Solving
- Microsoft Office
- Team Collaboration
- Attention to Detail
- Customer relationship management
- Cross-functional collaboration
- Process improvement
- Product development
- Training and mentoring
- Team collaboration
- Time management
- Problem solving
- Customer relations
- Customer support
- Documentation review
Personal Information
- Date of Birth: 04/26/00
- Nationality: INDIAN
Languages
- Hindi
- English
Timeline
Senior Customer Service Associate
American Express
10.2023 - 09.2024
Business Development Executive
Rita Finance and Leasing Limited
12.2022 - 09.2023
Associate Product Consultant
Cvent
07.2022 - 11.2022
Customer Care Professional
American Express
03.2021 - 02.2022
Senior Secondary -
National Institute of open schooling
High School -
Saraswati Bal Mandir