Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shubangi Batra

Vaughan,ON

Summary

Known to uphold strong ethics and morality towards food, customer and colleagues. Experienced in working in exquisite Food and Beverage events with strong organizational and management skills to perform each task with peak efficiency. Aim to work and create a healthy competitive environment with space to grow together.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Lead

Tim Hortons
12.2024 - Current
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Banquet Server

The Ritz Carlton
10.2024 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Answered guest questions about event plans and food service choices.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.

SUPERVISOR

A&W Restaurants
04.2023 - 11.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Restaurant Supervisor

Samosa and Sweet factory
01.2024 - 04.2024
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.

BARBACK AND SERVER

Frankie's Italian
09.2023 - 12.2023
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Learned how to make wide variety of mixed drinks.

Server/ Server Assistant/Barback

The Chefs' House
07.2023 - 10.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Line Cook and Server

Pur and Simple
01.2023 - 08.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

Bachelor of Arts - Food And Beverage Management

George Brown College
08.2024

Skills

  • Leadership Skills
  • Managerial and Organizational Skills
  • Adaptability
  • Teachability
  • Can-Do attitude
  • Problem solving
  • Desire to grow
  • Punctual
  • Quick Thinking
  • Communication

Certification

  • Smart Serve
  • Food Handler Certification
  • CPR Certification

Timeline

Team Lead

Tim Hortons
12.2024 - Current

Banquet Server

The Ritz Carlton
10.2024 - Current

Restaurant Supervisor

Samosa and Sweet factory
01.2024 - 04.2024

BARBACK AND SERVER

Frankie's Italian
09.2023 - 12.2023

Server/ Server Assistant/Barback

The Chefs' House
07.2023 - 10.2023

SUPERVISOR

A&W Restaurants
04.2023 - 11.2024

Line Cook and Server

Pur and Simple
01.2023 - 08.2023

Bachelor of Arts - Food And Beverage Management

George Brown College

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Shubangi Batra