Shuaib Hersi
Toronto,Canada
Summary
Highly motivated and detail-oriented professional with a strong background in security, customer service, and sales. Proven ability to work effectively under pressure, solve problems, and make sound decisions. Known for reliability, strong communication skills, and a positive attitude. Achieved a Human Resource Management degree to further enhance organizational and leadership capabilities.
Overview
7
7
years of professional experience
Work History
Concierge
Pennine Security Solutions
Toronto, Canada
02.2020 - 10.2024
- Ensure the safety and security of premises by monitoring and patrolling assigned areas
- Provide exceptional customer service to clients, visitors, and staff
- Respond promptly to emergencies and incidents, maintaining a calm and professional demeanor
- Maintain detailed logs and reports of daily activities and incidents
Concierge
Regal Security
Toronto, Canada
12.2018 - 05.2019
- Monitored access control systems and ensured compliance with security protocols
- Assisted with administrative tasks, including managing visitor logs and issuing access passes
- Collaborated with team members to maintain a safe and secure environment
Concierge
Paragon Security
Toronto, Canada
05.2018 - 09.2018
- Conducted regular patrols and surveillance to deter unauthorized access
- Provided concierge services, including directing visitors and answering inquiries
- Demonstrated strong conflict resolution skills in high-pressure situations
Customer Relations Representative
Rising Star Marketing
Toronto, Canada
05.2017 - 09.2017
- Engaged with customers to promote products and services, achieving sales targets
- Built and maintained positive relationships with clients to ensure customer satisfaction
- Utilized effective communication skills to address customer concerns and resolve issues
Education
Bachelors of Commerce (Honours) -
Toronto Metropolitan University
Toronto, Ontario06.2024
High School Diploma -
Runnymede CI
Toronto, Ontario06.2016
Skills
- Problem solving
- Time management
- Communication Skills
- Organizational skills
Timeline
Concierge
Pennine Security Solutions
02.2020 - 10.2024
Concierge
Regal Security
12.2018 - 05.2019
Concierge
Paragon Security
05.2018 - 09.2018
Customer Relations Representative
Rising Star Marketing
05.2017 - 09.2017
Bachelors of Commerce (Honours) -
Toronto Metropolitan University
High School Diploma -
Runnymede CI
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