Shu-Yao (Allan) Yeh
Calgary,AB
Summary
Dynamic leader with a proven track record at Baires Ice Cream, enhancing customer satisfaction and streamlining operations. Excelled in team collaboration and effective communication, significantly boosting sales. Proficient in Microsoft Office and bilingual in English and Mandarin, adept at managing client relationships and driving competitive strategies.
Overview
14
14
years of professional experience
Work History
Owner
Baires Ice Cream
Taipei, Taiwan
12.2014 - 03.2023
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Created promotions and special events to attract customers and boost sales.
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Managed food preparation, guest interaction, quality control and customer relations.
Sales Coordinator
The Westin Taipei
Taipei, Taiwan
06.2013 - 07.2014
- Responded to customer inquiries in a timely manner.
- Negotiated contracts with corporate clients.
- Created and presented proposals to potential clients.
- Researched competitors' activities in order to gain insight into their strategies.
- Maintained up-to-date records of all contacts made with customers.
- Managed client accounts and relationships.
Sales Associate
Tommy Hilfiger
Burnaby, British Columbia
10.2008 - 10.2009
- Kept informed about new products arriving at the store on a regular basis.
- Organized displays to attract customers and promote sales.
- Assisted customers with finding the right product for their needs.
- Demonstrated product features to customers.
- Stocked shelves with merchandise according to company standards.
Education
BBA - Hospitality Management
Les Roches International School of Hotel Managemen
Switzerland06-2012
High School Diploma -
Seaquam Secondary
Delta, BC06-2006
Skills
- Dependable and responsible
- Teamwork and collaboration
- Communication
- Time management
- Customer relations
- Microsoft office
- WHMIS-certified
- Bilingual: English and Mandarin
Timeline
Owner
Baires Ice Cream
12.2014 - 03.2023
Sales Coordinator
The Westin Taipei
06.2013 - 07.2014
Sales Associate
Tommy Hilfiger
10.2008 - 10.2009
BBA - Hospitality Management
Les Roches International School of Hotel Managemen
High School Diploma -
Seaquam Secondary
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