Shu Li

• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

• Serve as Chief Operations Officer and Secretary of THE SOCIETY, and oversee THE SOCIETY’s internal management and operations, including its finances, property, information technology, communications, publicity, and services
• Responsible for THE SOCIETY’s web and social media presence, as well as other means of communication.

● Design the campaign to embrace diversity, planning the timeline and measurement.
● Preparing the content strategy to release the results of the project for the public.
● Writing articles and social media content as directed by the Manager or Project assistant of PRUDE’s all women project.
● Assisting the team with planning, preparing, and shooting photo and video content.
● Dispose critical tasks to revamp the branding of PRUDE’s all women project.
● Conduct research on industry trends, competitive insights, best practices and other relevant information to strengthen organizational marketing approach and ensure the content we provide is targeted and ahead of the curve.
● Manage the ongoing reporting and analytics of campaigns and activities to constantly measure effectiveness and inform ongoing approaches.

• Ensured any inquiry related to the CRM program and Beijing, Shanghai and Hong Kong hotels are responded to and handled in a timely manner
• Acted as a brand ambassador whilst driving member sign-up targets to the CRM program
• Ensured any inquiry related to the CRM program and Beijing, Shanghai and Hong Kong hotels are responded to and handled in a timely manner
• Supported the VIP Concierge team to maximize member satisfaction by ensuring all pre-visit and on-property arrangements for VIP members are planned by liaising with relevant operational departments and stakeholders.

• Swiftly resolved guest complaints and promptly followed up on guest requests to ensure maximum guest satisfaction according to established standards.
• Conducted daily hotel inspections, ensuring the working condition of equipment and guest areas were checked for any irregularities to enhance the guest stay experience
• Oversaw the activities of front office associates in allocating rooms, checking-in and out of guests, handling of luggage, responding emails and faxes, printing reports to ensure smooth operations and in checking company account bills to ensure collectability of accounts.
• Collaborated with the reservations department to develop and implement strategies aimed at maximizing room occupancy rates. Coordinated on booking systems, analyzed occupancy trends, and adjusted pricing strategies to optimize room utilization and revenue generation.

• Acquired good knowledge on all aspects of hotel management industry
• Participated in the general hotel rotation throughout all departments and finished with a discipline specialization
• Studied the feedback on customer satisfaction, wrote reports on these results and provided suggestions, resulting in improved customer relationship.