Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHRYL NADINE RAMSARRAN

Markham,ON

Summary

Highly motivated Cabin Service Supervisor with comprehensive knowledge of cabin service management. Demonstrates strong leadership skills, ensuring safety and comfort of passengers and employees while maintaining excellent service standards. Proven ability to handle critical situations with calmness and efficiency, resulting in improved customer satisfaction ratings. Experienced in team development, fostering a culture of collaboration, respect, and high performance.

Overview

25
25
years of professional experience
1
1
Certification

Work History

CABIN SERVICE MANAGER

AIR CANADA
Mississauga, Ontario
04.2015 - Current

Adhered strictly to airline rules, regulations, policies and procedures related to aircraft servicing and security.

  • Coordinated with other departments to ensure smooth operations between teams.
  • Monitored staff performance and provided feedback for improvement.
  • Conducted regular inspections to verify that all areas are maintained in a clean and orderly condition.
  • Investigated accidents and incidents involving cabin services personnel according to established procedures.
  • Collaborated closely with other departments when necessary for resolving issues related to aircraft servicing and maintenance.
  • Ensured compliance with company policies and procedures regarding cleanliness, safety, security, and customer service.
  • Supervised and coordinated cabin service team members to ensure timely completion of tasks.
  • Conducting interviews for potential candidates for lead hand position upgrades.
  • Assign and perform daily security inspections, pre- and post-flight activities.

CABIN SERVICE ATTENTANT

NAVSTAR AVIATION
Mississauga, Ontario
03.2014 - 03.2015
  • Followed safety protocols while handling hazardous materials such as chemicals or cleaners.
  • Trained new employees on store policies and procedures related to their position.
  • Meticulously maintained aircrafts.
  • Performed managerial duties when needed.

Data Entry Clerk

covenant of life insurance broker
Scarborough, ON
06.2000 - 09.2003
  • Reviewed existing information for accuracy and made necessary corrections.
  • Operated various office equipment such as scanners, printers. when required.
  • Verified accuracy and completeness of data entry into the database system.
  • Provided support to management staff in regards to data entry processes.
  • Updated existing records with new or revised information as needed.
  • Maintained confidentiality of sensitive information.
  • Followed up on pending tasks until completion.
  • Scanned documents into appropriate databases for storage purposes.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Education

Some College (No Degree) - Early Childhood Education

Centennial College
Scarborough, None

Skills

  • Aircraft inspection
  • Safety compliance
  • Staff supervision
  • Incident investigation
  • Customer service
  • Team coordination
  • Problem solving
  • Policy enforcement
  • Attention to detail
  • Time management
  • Conflict resolution
  • Performance management
  • Task delegation
  • Complaint handling
  • Employee engagement
  • Multitasking and organization

Certification

  • First Aid CPR
  • Mental Health First Aid (MHFA)

Timeline

CABIN SERVICE MANAGER

AIR CANADA
04.2015 - Current

CABIN SERVICE ATTENTANT

NAVSTAR AVIATION
03.2014 - 03.2015

Data Entry Clerk

covenant of life insurance broker
06.2000 - 09.2003

Some College (No Degree) - Early Childhood Education

Centennial College
SHRYL NADINE RAMSARRAN