Shruti Ravi Raghavan
Scarborough,Ontario
Summary
Dynamic and results-oriented professional with a proven track record at ParaMed Home Health Care, adept in schedule management and problem-solving. Excelled in optimizing workflows and enhancing team productivity through strategic planning and effective multitasking. Skilled in Procura, Outlook, and VBA Excel, with a strong work ethic and a focus on achieving operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
ParaMed Home Health Care
Toronto, ON
07.2023 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Total Rewards Analysts
Aon Consulting
New Delhi, IN
01.2018 - 02.2019
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Conducted in-depth market analysis to identify trends, guiding strategy adjustments for competitive advantage.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Supervisor
Tim Hortons
Toronto, ON
01.2022 - 06.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Administration Assistant Intern
India Today
Delhi, IN
05.2016 - 07.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
Education
International Business Management - Economics, Marketing And Management
Durham College
Durham, ON06.2022
Project Management - Risk, Workflow And Cost Benefit Analysis
Cegep De La Gaspesie Et Des Iles
Montreal, QC07.2021
Bachelors Of Business Administration - Administration, Accounting, And Marketing
Guru Gobind Singh Indraprastha University
India06.2017
Skills
- Problem-Solving
- Strong Work Ethic
- Customer relations understanding
- Schedule Management
- Staff Coordination
- Strategic Planning
- Office Administration
- Effective Multitasking
- Skilled in Procura, Outlook and VBA Excel
- Technical Support
Languages
French
Limited Working
Tamil
Native or Bilingual
Accomplishments
- Awarded employee of the month as a scheduling coordinator, ParaMed Home Healthcare Dec 2023.
- Awarded employee of the month as a Rewards Analyst for quarter analysis, AON Nov 2018
- Secured second position academically for overall scores achieved for BBA, 2017.
- Awarded certificate of merit for scoring highest marks in Sales Management.
Timeline
Scheduling Coordinator
ParaMed Home Health Care
07.2023 - Current
Supervisor
Tim Hortons
01.2022 - 06.2023
Total Rewards Analysts
Aon Consulting
01.2018 - 02.2019
Administration Assistant Intern
India Today
05.2016 - 07.2016
International Business Management - Economics, Marketing And Management
Durham College
Project Management - Risk, Workflow And Cost Benefit Analysis
Cegep De La Gaspesie Et Des Iles
Bachelors Of Business Administration - Administration, Accounting, And Marketing
Guru Gobind Singh Indraprastha University