Shrutik Nigudkar
LONDON,Ontario
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
2
2
years of professional experience
Work History
Front Office Associate
Fariyas Resort
11.2022 - 08.2023
- Welcoming and greeting guests, providing a professional first impression
- Managing incoming and outgoing calls, efficiently handling inquiries and directing calls
- Organized group bookings efficiently, coordinating logistics with other departments to ensure smooth events execution.
- Assisting guests with check-in and check-out processes, ensuring accuracy and providing information
- Coordinating with housekeeping and maintenance teams for prompt guest request resolution
- Handling guest feedback and complaints, demonstrating excellent problem-solving skills
- Maintaining accurate guest records and reservations, ensuring confidentiality
- Managing financial transactions, including billing, cash handling, and payment processing
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
- Increased room occupancy with effective upselling techniques and personalized recommendations.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
Customer Service Executive
MagicPin
04.2022 - 08.2022
- Responding to high-volume customer inquiries, providing prompt and effective resolutions
- Providing accurate and detailed product/service information to customers
- Handling customer complaints with empathy and professionalism, finding appropriate resolutions
- Processing customer orders, returns, and exchanges efficiently and accurately
- Updating customer records in the CRM system
- Collaborating with internal teams to ensure a seamless customer experience
Industrial Training
The Ritz-Carlton
12.2021 - 04.2022
- Assisting in guest check-in and check-out processes for a smooth and efficient experience
- Providing exceptional customer service and addressing guest inquiries and concerns
- Collaborating with the Main Kitchen team to deliver food and beverage orders on time
- Supporting Live Kitchen operations, maintaining quality standards in food preparation and presentation
- Coordinating Banquet Buffet events for seamless execution and service delivery
- Actively participating in training sessions and workshops for personal and professional growth
Customer Service Executive
Baésic Fit
06.2021 - 09.2021
- Managing a portfolio of 40-50 client meal subscriptions, ensuring timely and accurate delivery of customized meal plans
- Conducting thorough analysis of customer preferences, dietary requirements, and health goals for personalized meal planning
- Coordinating with logistics personnel for smooth delivery logistics and on-time meal delivery
- Responding promptly and effectively to customer inquiries, feedback, and concerns
- Implementing process improvements to streamline operations and enhance customer experience
Education
Bachelor of Culinary Arts and Hospitality -
Ajeenkya D Y Patil University
07.2022
High School Diploma, Business Commerce -
Mumbai University
01.2019
Skills
- CRM Systems
- Database Maintenance
- Housekeeping
- POS systems
- Hospitality Services
- Customer Support
- Ticketing Systems
- Accounting Software
- Cash handling experience
- Telephone etiquette
- Process improvement
- Organizational proficiency
- Interpersonal skills
- MSOffice, MSWord, MSExcel, MSPowerpoint
Languages
English
Native or Bilingual
French
Professional Working
Hindi
Native or Bilingual
Hobbies and Interests
- Music Production
- Soccer
- Dance (Freeetyle/HipHop)
- Guitar
- Cooking
- Trekking
Timeline
Front Office Associate
Fariyas Resort
11.2022 - 08.2023
Customer Service Executive
MagicPin
04.2022 - 08.2022
Industrial Training
The Ritz-Carlton
12.2021 - 04.2022
Customer Service Executive
Baésic Fit
06.2021 - 09.2021
Bachelor of Culinary Arts and Hospitality -
Ajeenkya D Y Patil University
High School Diploma, Business Commerce -
Mumbai University
Similar Profiles
SURAJ KUMARSURAJ KUMAR
Associate Director of Sales at Fariyas ResortAssociate Director of Sales at Fariyas Resort
Ann Josephine BaaAnn Josephine Baa
Associate Director of Catering Sales at Fariyas Resort LonavlaAssociate Director of Catering Sales at Fariyas Resort Lonavla
MANOJ AHIREMANOJ AHIRE
Front Office Associate at Fariyas Resort LonavalaFront Office Associate at Fariyas Resort Lonavala
KAMRYN BECHARDKAMRYN BECHARD
CASH ROOM PROCESSOR at GardaworldCASH ROOM PROCESSOR at Gardaworld
Olajumoke "Jummy" AtereOlajumoke "Jummy" Atere
Underwriter at Hagerty InsuranceUnderwriter at Hagerty Insurance