Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shrutiben Patel

Scarborough,ON

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Concentrix
12.2019 - 11.2023
  • Answered customer inquiries over the phone and via email.
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Built sustainable relationships of trust through open communication with customers.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Gathered customer feedback to suggest improvements for products and services.
  • Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported sales team members to drive growth and development.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.

Line Cook

Atithi pure veg restaurant
11.2018 - 11.2019
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Stocked and restocked kitchen supplies as needed.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.
  • Maintained accurate records of daily production sheets including waste logs.
  • Conducted regular maintenance checks on equipment ensuring proper functioning order.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Adhered to regulatory standards regarding safe and sanitary food prep.

Education

Baking -

Centennial College
01-2020

Hospitality Management -

Centennial College
05-2019

Bachelor of Arts - Arts Education

Sp University
05-2012

Skills

  • Data Entry
  • Payment Processing
  • Email correspondence
  • Customer Service
  • Appointment Scheduling
  • Order Processing
  • Problem Resolution
  • Complaint Handling
  • Documentation And Reporting
  • Inbound Customer Service
  • Quality Control

Certification

  • smart serve
  • red cross
  • food handler

Timeline

Customer Care Representative

Concentrix
12.2019 - 11.2023

Line Cook

Atithi pure veg restaurant
11.2018 - 11.2019

Baking -

Centennial College

Hospitality Management -

Centennial College

Bachelor of Arts - Arts Education

Sp University

Similar Profiles

CREATE PROFILE
Shrutiben Patel