Shrutiben Patel
Scarborough,ON
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Concentrix
12.2019 - 11.2023
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Gathered customer feedback to suggest improvements for products and services.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported sales team members to drive growth and development.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Line Cook
Atithi pure veg restaurant
11.2018 - 11.2019
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Stocked and restocked kitchen supplies as needed.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Maintained accurate records of daily production sheets including waste logs.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Adhered to regulatory standards regarding safe and sanitary food prep.
Education
Baking -
Centennial College
01-2020
Hospitality Management -
Centennial College
05-2019
Bachelor of Arts - Arts Education
Sp University
05-2012
Skills
- Data Entry
- Payment Processing
- Email correspondence
- Customer Service
- Appointment Scheduling
- Order Processing
- Problem Resolution
- Complaint Handling
- Documentation And Reporting
- Inbound Customer Service
- Quality Control
Certification
- smart serve
- red cross
- food handler
Timeline
Customer Care Representative
Concentrix
12.2019 - 11.2023
Line Cook
Atithi pure veg restaurant
11.2018 - 11.2019
Baking -
Centennial College
Hospitality Management -
Centennial College
Bachelor of Arts - Arts Education
Sp University