Shruti Vora
Mississauga
Summary
Detail-oriented and highly organized administrative professional with 14 years of experience in customer service, data management, and operational support. Proven ability to handle high-volume service requests, maintain accurate databases, and provide exceptional support to diverse clients. Adept at using Microsoft Office Suite, managing confidential information, and coordinating administrative tasks to ensure efficient operations. Strong interpersonal and problem-solving skills with a commitment to delivering high-quality service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Strategic Recruitment Manager
ApplyBoard
05.2021 - Current
- Managed high-volume client interactions, providing tailored support to Tier 4 customers and platinum partners, ensuring timely resolution of inquiries
- Utilized CRM systems (Salesforce) to maintain accurate client records and track application progress
- Organized and executed webinars and local market events, coordinating logistics and communication for seamless delivery
- Delivered data-driven strategies and training to partners, improving application quality and efficiency
Client Relationship Manager
Bestway Education Group
09.2020 - 04.2021
- Provided comprehensive counseling and support to prospective students, addressing inquiries via email, phone, and in-person
- Maintained meticulous student records and databases, ensuring compliance with organizational standards
- Led a team of Business Development Executives, coordinating schedules and cross-training staff
- Managed social media platforms (Facebook, LinkedIn) to communicate updates and enhance stakeholder engagement
Customer Service Head
Pyramid Overseas Education Consultants
08.2017 - 07.2020
- Processed admission applications and visa documentation, verifying accuracy and completeness
- Developed and maintained a client database, streamlining operations and supporting decision-making
- Conducted training sessions for stakeholders, ensuring up-to-date knowledge of processes and requirements
Manager-Client Relationship
Get-Way Immigration Services Pvt. Ltd.
04.2013 - 07.2017
- Resolved customer inquiries and concerns promptly, demonstrating conflict resolution skills
- Coordinated office seminars and events, managing logistics and participant communication
- Collaborated with media agencies to design campaigns, enhancing public awareness of services
Education
MBA - Marketing
Indus Institute of Engineering & Technology
01-2010
B.Com -
H.A Commerce College
01-2008
Skills
- Customer Service Excellence
- High-Volume Data Entry & Database Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Conflict Resolution & Problem Solving
- Confidential Information Handling
- Multitasking & Prioritization
- Written & Verbal Communication
- Inventory & Supply Management
- Event Coordination & Administrative Support
Accomplishments
- Achieved #1 position for highest enrollments across South Asia (ApplyBoard, 2023).
- Received the “Helping Students Achieve Success Award” for exceptional client support (ApplyBoard, 2024).
- Scored 100/100 in Statistics (12th Board Exam), demonstrating analytical precision.
Timeline
Strategic Recruitment Manager
ApplyBoard
05.2021 - Current
Client Relationship Manager
Bestway Education Group
09.2020 - 04.2021
Customer Service Head
Pyramid Overseas Education Consultants
08.2017 - 07.2020
Manager-Client Relationship
Get-Way Immigration Services Pvt. Ltd.
04.2013 - 07.2017
MBA - Marketing
Indus Institute of Engineering & Technology
B.Com -
H.A Commerce College
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